EDWARD Pluviose
West Palm Beach,FL
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
1806
1806
years of professional experience
1
1
Certification
Work History
Shuttle Supervisor
A.B. M
09.219 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Service Advisor Assistant
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
03.2017 - 10.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Plumbing Engineering
P.B.C.C
West Palm Beach, FL05.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Discipline
- Process Improvement
- Schedule development
- Problem-Solving
- Multitasking Abilities
- Adaptability and Flexibility
- Reliability
- Self Motivation
Applicant
Edward Pluviose, 1293 Scottsdale Rd W, West Palm Beach, FL, 33417-5670
Certification
- [State] Driver's License
- OSHA Certified
Languages
French
Professional Working
Timeline
Service Advisor Assistant
Arrigo Dodge Chrysler Jeep RAM West Palm Beach
03.2017 - 10.2019
Associate of Science - Plumbing Engineering
P.B.C.C
- [State] Driver's License
- OSHA Certified
Shuttle Supervisor
A.B. M
09.219 - Current
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