Pamela Cunningham
Covington,KY
Summary
Results-driven Shuttle Supervisor skilled in training, staff management, and decision-making. Proven ability to enhance workflow efficiency and resolve customer complaints, ensuring high standards of service quality.
Overview
20
20
years of professional experience
Work History
Shuttle Supervisor
SP+ Parking
CVG
11.2017 - 05.2026
- Oversaw daily operations to ensure efficient parking management and customer satisfaction.
- Trained and mentored staff on best practices for service delivery and compliance.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Conducted regular audits to monitor compliance with company policies and safety regulations.
- Resolved customer complaints promptly, maintaining high standards of service quality and client relations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Pharmacy Technician
CVS Pharmacy
Cincinnati, OH
01.2012 - 08.2016
- Managed medication inventory, ensuring accuracy and compliance with regulatory standards.
- Assisted pharmacists in preparing prescriptions and providing patient consultations.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented workflow improvements that enhanced efficiency in prescription processing.
- Monitored medication expiration dates and facilitated timely stock rotation.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Comair Ramp/Baggage Handler
Comair Airlines
CVG
05.2006 - 2010
- Operated baggage handling equipment to ensure timely loading and unloading of aircraft.
- Followed safety protocols to maintain secure working environment during high-volume operations.
- Collaborated with team members to streamline baggage flow and enhance overall efficiency.
- Conducted routine inspections of baggage handling systems for optimal functionality.
Education
Class A Cdl - Driving
Gateway Community & Technical College
Fort Wright, Kentucky06-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Strategic planning
- Staff discipline
Timeline
Shuttle Supervisor
SP+ Parking
11.2017 - 05.2026
Pharmacy Technician
CVS Pharmacy
01.2012 - 08.2016
Comair Ramp/Baggage Handler
Comair Airlines
05.2006 - 2010
Class A Cdl - Driving
Gateway Community & Technical College