Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edward Rodriguez Cruz

Killeen,Texas

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing banker with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

4
4
years of professional experience

Work History

Disputes Investigator

First National Bank
05.2021 - Current
  • Provided exceptional customer service throughout the entire investigation process, empathizing with clients'' concerns and ensuring their needs were met to the greatest extent possible.
  • Assisted in the development and implementation of new policies and procedures related to dispute management.
  • Developed comprehensive case files, ensuring accurate documentation of all relevant details.
  • Contributed to ongoing process improvement initiatives by providing feedback based on personal experience and industry trends.

Education

High School Of Patillas
Patillas, Puerto Rico
05.2010

Skills

  • Customer Outreach
  • Customer Transactions
  • Financial Advisement
  • Loan Approval

Languages

Spanish
Native or Bilingual

Timeline

Disputes Investigator

First National Bank
05.2021 - Current

High School Of Patillas

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