Strategic nonprofit leader with 17+ years of experience driving high-impact volunteer programs and community engagement initiatives. Proven success in scaling volunteer operations, strengthening corporate and community partnerships, and leading mission-driven teams. Recognized for increasing volunteer retention, expanding engagement pipelines, and delivering programs that support youth development and organizational growth. Skilled at aligning volunteer strategy with broader organizational goals to maximize community impact.
Overview
31
31
years of professional experience
Work History
Director of Volunteer & Engagement
Boys & Girls Club of Greater Dallas
01.2009 - 04.2026
Directed a large-scale volunteer program supporting over 1,000 youth annually, aligning engagement strategies with organizational mission and growth goals
Increased volunteer retention by 30% by designing and implementing targeted recognition and engagement initiatives
Expanded volunteer base by 40% within three years through strategic recruitment campaigns and community outreach
Built and sustained partnerships with local businesses, schools, and community organizations, strengthening program visibility and support
Designed and led volunteer onboarding and training programs, improving readiness, satisfaction, and long-term engagement
Managed departmental budget and resource allocation to maximize program efficiency and impact
Planned and executed large-scale volunteer and community events, ensuring high participation and seamless delivery
Supervised and mentored volunteer coordinators and program staff, fostering a high-performing, mission-driven team culture
Medical Technician
United States Air Force, USAF
01.1995 - 06.2004
Operated and maintained complex medical equipment for accurate diagnostics and patient care.
Conducted routine laboratory tests ensuring compliance with quality control standards.
Collaborated with multidisciplinary teams to develop treatment plans and improve patient outcomes.
Trained junior technicians on equipment usage, safety protocols, and laboratory procedures.
Managed inventory of medical supplies, optimizing resource allocation and reducing waste.
Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Coordinated medical evacuation procedures to ensure timely patient transport.
Education
Associate of Applied Science (A.A.S.) -
Cedar Valley College
01-2010
Skills
Volunteer Strategy & Program Leadership
Community Engagement & Outreach
Corporate & Community Partnerships
Team Leadership & Staff Development
Volunteer Recruitment, Training & Retention
Event & Campaign Management
Data-Driven Decision Making
Budget Oversight & Resource Allocation
Stakeholder Relations
Program Evaluation & Impact Reporting
Relationship building
Team management
Accomplishments
Forged over 50 new partnerships bringing in over $1M to the organization.
Created a new volunteer policy & manual for the organization.
Created a new volunteer safety training.
Documented and resolved volunteer tracking which led to higher volunteer engagement & turnouts.
Organized the largest health fair in the company's history.
Revamped a program to eliminate food insecurity for area youth.
Timeline
Director of Volunteer & Engagement
Boys & Girls Club of Greater Dallas
01.2009 - 04.2026
Medical Technician
United States Air Force, USAF
01.1995 - 06.2004
Associate of Applied Science (A.A.S.) -
Cedar Valley College
ADDITIONAL VALUE
17+ years of continuous leadership within a major nonprofit organization
Deep expertise in youth-focused programming and community impact initiatives
Strong track record of measurable growth in volunteer engagement and retention
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