Edward Thomas
Brooklyn,NY
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
National Training Center
06.2024 - 10.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Hospitality Manager
Chelsea Piers Fitness
05.2023 - 06.2024
- Supervised the front desk and effectively manages all hospitality associates.
- Responsible for monitoring and replenishing gym merchandise to maintain well-equipped facilities for members.
- Communicated with various departments to coordinate activities and ensure smooth operations.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Forklift Operator
Pepsi
07.2021 - 05.2022
- Loaded and unloaded goods from trucks and containers using forklifts.
- Transported materials to designated storage areas and production lines.
- Maintained a clean and organized work environment to ensure safety and efficiency.
- Assisted with packaging, labeling, and preparing goods for shipment.
Lab Technician
Mega Aid Compounding Pharmacy
01.2020 - 09.2020
- Collaborated with team members to troubleshoot issues and improve laboratory processes.
- Collected and prepared biological specimens for microscopic examination.
- Accurately prepared medications as prescribed, including crushing and separating pills for specific patient needs.
- Managed inventory of medications and supplies, ensuring proper storage and handling.
Education
Associate of Science - Criminal Justice
LaGuardia Community College
Brooklyn, NY01.2020
Skills
- Bilingual (Creole)
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong written and verbal communication
- Analytical thinking
- Team management
- Forklift Operator
Certification
Class D Security License 2024
Timeline
Front Desk Associate
National Training Center
06.2024 - 10.2024
Hospitality Manager
Chelsea Piers Fitness
05.2023 - 06.2024
Forklift Operator
Pepsi
07.2021 - 05.2022
Lab Technician
Mega Aid Compounding Pharmacy
01.2020 - 09.2020
Class D Security License 2024
Associate of Science - Criminal Justice
LaGuardia Community College
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