+ Years of professional experience
Edward Troutman
Lithia,FL
Summary
Organized and efficient Director of corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation.
Overview
18
18
Work History
Executive Fixed Operations Director
St. Charles Automotive Group
09.2018 - Current
- Collaborated with senior leadership to refine corporate strategy and enhance long-term planning efforts.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Directed and managed 3 separate location with 84 direct reports.
Service Director
General RV
Dover, FL
06.2016 - 09.2018
- Achieved all time individual store and corporate wide record production income in a very short period of time.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members to resolve specific concerns.
- Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for staff.
Fixed Operations Director
Schicker Automotive Group
St Louis, MO
05.2012 - 05.2016
- Directed fixed operations of 280-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance for 7 Service Departments 5 Parts Departments & 2 Collision Centers at multiple locations.
- Negotiated and finalized profitable contracts with multiple vendors.
Education
Bachelor of Science -
Mid-America Nazarene University
Olathe KansasSkills
- Staff management
- Strategic planning
- Policy and procedure modification
- Team leadership
- Conflict resolution
- Powerful negotiator
- Staff development
- Risk management processes and analysis
Timeline
Executive Fixed Operations Director
St. Charles Automotive Group
09.2018 - Current
Service Director
General RV
06.2016 - 09.2018
Fixed Operations Director
Schicker Automotive Group
05.2012 - 05.2016
Bachelor of Science -
Mid-America Nazarene University