Edward White
Edina,MN
Summary
Results-driven customer service representative with a strong focus on problem-solving, active listening, and team collaboration. Demonstrated ability to train teams and enhance operational efficiency.
Dynamic recovery coach with extensive experience facilitating workshops and developing individualized recovery plans. Known for leadership in team training and commitment to client empowerment, driving positive outcomes in personal growth and resilience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Twin City Healthcare
610 E. Annapolis St, So St Paul
02.2016 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Collaborated with healthcare providers to ensure accurate information flow and service delivery.
- Trained new team members on customer service protocols and best practices.
Recovery Coach
Minnesota Adult and Teen Challenge
3231 1st Ave S.
03.2018 - 05.2023
- Facilitated recovery-oriented workshops to promote personal growth and resilience.
- Developed individualized recovery plans tailored to client needs and goals.
- Provided ongoing support and motivation to clients throughout their recovery journey.
- Collaborated with multidisciplinary teams to ensure comprehensive care and resource availability.
- Gathered information about useful resources and helped coordinate referrals.
- Empowered clients to set and achieve realistic goals through guided goal-setting sessions and progress monitoring.
Customer Service Team Lead / Cashier
McDonald's
14200 Grand Ave Burnsville, Mn 55337
04.2017 - 01.2020
- Supervised daily operations to ensure exceptional customer service and operational efficiency.
- Trained and mentored team members on company policies and customer engagement strategies.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Developed training materials for onboarding new employees, ensuring consistency in service delivery.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Education
High School Diploma -
Centennial
Compton, CA05-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
Timeline
Recovery Coach
Minnesota Adult and Teen Challenge
03.2018 - 05.2023
Customer Service Team Lead / Cashier
McDonald's
04.2017 - 01.2020
Customer Service Representative
Twin City Healthcare
02.2016 - Current
High School Diploma -
Centennial