Edward Wolfgang Aguilar
Houston,TX
Summary
Dynamic administrative professional with extensive experience at the University of Texas at Austin, excelling in data entry and inventory management. Proven ability to enhance operational efficiency through effective vendor communication and meticulous document review. Recognized for strong problem-solving skills and a commitment to organizational excellence.
Overview
10
10
years of professional experience
Work History
Administrative Associate
University of Texas at Austin- UHD
09.2018 - 08.2024
- Executed high-volume data entry for work order requests in FAMIS Facility Management system.
- Managed multiple maintenance shop inventories within FAMIS Facility Management system.
- Processed and assembled purchase orders for vendors efficiently.
- Communicated with vendors regarding quotes, bid corrections, and order statuses.
- Collaborated with staff on daily timesheet corrections to ensure accurate timekeeping.
- Ordered office supplies essential for daily tasks and operations.
- Tracked project statuses in coordination with shop supervisors.
- Supported staff with Workday timekeeping and setup of mobile devices for DUO Two-Factor Authentication.
Human Resource Assistant III
University of Texas at Austin
04.2018 - 08.2018
- Facilitated member sign-ups for eligible benefits and resolved application errors.
- Processed Verification of Employment, Cobra Insurance request forms, and Insurance Status Change forms.
- Conducted thorough document reviews to ensure accuracy in member accounts.
- Utilized high-volume phone operating system for efficient management of member inquiries.
- Consulted members on general benefit concerns, enhancing clarity and support.
- Researched member data using UT System: Define for accurate information retrieval.
- Assisted members in troubleshooting issues related to benefits, ensuring prompt resolution.
- Administered online testing procedures for improved service delivery.
Customer Service Specialist
Best Buy
01.2018 - 04.2018
- Facilitated online orders, transactions, and installations through high-volume phone operating system.
- Processed sales transactions and store pick-up reports efficiently.
- Managed returns to ensure customer satisfaction and accurate inventory.
- Conducted product inventory reports to maintain stock accuracy.
- Advised customers on optimal utilization of purchases for enhanced value.
- Assisted customers with completing online orders directly from store.
Customer Solutions Agent II
eBay customer call center
07.2017 - 10.2017
- Facilitated member account management through high-volume phone operating system.
- Advised members on optimal strategies for business operations.
- Guided members in maximizing seller limits on the platform.
- Communicated account status updates, addressing suspensions and restrictions.
- Assisted members with troubleshooting account-related issues.
Administrative Assistant II
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
10.2016 - 06.2017
- Processed and filed records according to state guidelines.
- Conducted audits in collaboration with DOJ.
- Performed data entry using Microsoft Excel, Word, and PowerPoint.
- Reviewed documents for accuracy and compliance.
- Led training classes for clerical staff on record-keeping practices.
- Created reports for monthly departmental reviews and maintained databases for documentation.
- Completed weekly environmental safety checks of office building and generated maintenance work orders.
- Responded to emergencies promptly while developing appropriate action plans.
Human Rights Officer/Social Work Clerk
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
10.2015 - 10.2016
- Cooperate with other administrative staff in improving plans and documentation.
- Coordinate efforts with the disciplines to ensure timely submission of documentation.
- Contact guardians in a professional manner to involve them in weekly meeting.
- Respond to emergencies in a timely fashion and to develop appropriate responses.
- Create and send weekly meeting agendas to appropriate disciplines and staff.
- Create copies of documentation packets to be reviewed in weekly meetings.
- Create, edit and maintain data base of documentation reviewed in meetings.
- Create monthly schedules of meetings.
- Review consents and documentation for appropriate signatures
- Contact volunteers in participation in weekly meetings.
- Contact guardians in Letters of Guardianship paper work
- Contact State courts in relation to guardian paperwork
- Assist in completing Social History forms for individuals with IDD at AuSSLC
- Complete weekly environmental safety checks of office building
- Create maintenance work orders
- Maintain records of weekly meetings
- Maintain conference room reservations for various departments at AuSSLC
Unit Clerk
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
11.2014 - 10.2015
- Reviewed consents and documentation to ensure appropriate signatures were obtained.
- Created copies of documentation for Department of Justice requests.
- Maintained backlog of medical documentation in compliance with state and federal guidelines.
- Updated current medical documentation to meet state and federal standards.
- Trained new staff on record-keeping policies for accuracy and compliance.
- Managed database of campus documentation for individuals with intellectual and developmental disabilities at AuSSLC.
- Coordinated with relevant disciplines to facilitate submission of requested documentation.
Education
High School -
Cypress Lakes High School
Katy, TX06-2011
Certification of Introduction of Data Analytics -
Simplilearn
Skills
- Data entry
- Inventory management
- Purchase order processing
- Vendor communication
- Timesheet management
- Office supply ordering
- Project tracking
- Document review
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Attention to detail
- Office management
- Administrative support
- Project coordination
- Employee communications
- Organizational management
- Report generation
- Records management systems
- Scheduling appointments
- Document conversion
- Electronic records management
- Information management
- Business administration
- Sensitive material handling
- Inventory systems
- Critical thinking
- Task prioritization
- Document retrieval
- Initiative-taking
- Account balancing reconciliation
- Medical insurance
- Multi-line telephone systems
- Mail management
Timeline
Administrative Associate
University of Texas at Austin- UHD
09.2018 - 08.2024
Human Resource Assistant III
University of Texas at Austin
04.2018 - 08.2018
Customer Service Specialist
Best Buy
01.2018 - 04.2018
Customer Solutions Agent II
eBay customer call center
07.2017 - 10.2017
Administrative Assistant II
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
10.2016 - 06.2017
Human Rights Officer/Social Work Clerk
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
10.2015 - 10.2016
Unit Clerk
AUSTIN STATE SUPPORTED LIVING CENTER (AUSSLC)
11.2014 - 10.2015
High School -
Cypress Lakes High School
Certification of Introduction of Data Analytics -
Simplilearn