- Augmented Reality (AR) Development
- Designing and Printing 3D Models
Edward Young
Douglasville,GA
Summary
Results-oriented transportation professional with over a decade of experience in driving and operations. Expertise in time management, driving safety, and technology use to optimize service delivery and enhance rider experience. Seeking to leverage skills to improve operational outcomes.
Overview
22
22
years of professional experience
Work History
Uber Partner
Uber
Atlanta Ga
01.2015 - Current
- Managed driver onboarding and ensured compliance with company policies.
- Coordinated effective scheduling to optimize driver availability and customer service.
- Implemented strategies to enhance rider experience and improve operational efficiency.
- Trained new partners on app functionalities and best practices for service delivery.
- Analyzed performance metrics to identify areas for improvement in driver operations.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Taxi Driver
Victory Cab
Marietta, GA
04.2011 - 01.2015
- Implemented navigation apps to optimize route planning and reduce delays.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
Taxi Driver
A1 Taxi
Mableton, GA
03.2008 - 01.2011
- Navigated city routes efficiently, ensuring timely passenger drop-offs.
- Maintained vehicle cleanliness and safety to enhance passenger experience.
- Managed cash transactions accurately, providing receipts for all fares.
- Communicated professionally with diverse passengers to ensure comfort.
- Adapted quickly to changing traffic conditions and passenger needs.
- Assisted passengers with luggage and special accommodations as required.
- Monitored vehicle performance through regular maintenance checks and reporting issues promptly.
Network Analyst
Integrated Broadband Services
Kennesaw, GA
01.2004 - 02.2008
- Analyzed network performance metrics to ensure optimal system functionality.
- Implemented troubleshooting protocols to resolve connectivity issues efficiently.
- Monitored network infrastructure for security vulnerabilities and performance degradation.
- Collaborated with cross-functional teams to enhance overall network reliability.
- Developed documentation for network configurations and operational procedures.
- Assisted in the design and deployment of network upgrades and enhancements.
- Conducted regular audits to verify compliance with industry standards and best practices.
- Provided training sessions for junior staff on network analysis tools and methodologies.
Education
No Degree - Computer Science
Albany State University
Albany, Georgia, GASkills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Tech-savviness
- Efficient driving
- Map reading
- Time management
Affiliations
- Association of Information Technology Professionals
Interests
Timeline
Uber Partner
Uber
01.2015 - Current
Taxi Driver
Victory Cab
04.2011 - 01.2015
Taxi Driver
A1 Taxi
03.2008 - 01.2011
Network Analyst
Integrated Broadband Services
01.2004 - 02.2008
No Degree - Computer Science
Albany State University