Edward Ramirez
Harlingen,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable Cabinet Maker with 5 years of experience. Works quickly with an exceptional eye for detail. Successful at meeting client needs and budgets while designing innovative and practical cabinets. Resourceful individual with extensive experience in custom cabinetry and furniture fabrication. Skilled in using hand and power tools and sharp eye for detail. Resourceful candidate eager to utilize woodworking skills to craft intricate cabinetry and furniture pieces. Installs cabinets and other pieces for residential and commercial clients. Strong organizational skills with tireless work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CSR
K2
11.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Caregiver
Manuel Ortega
08.2021 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided transportation and appointments management.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Cabinet Maker
PR Cabinets
07.2019 - 07.2020
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Measured and cut materials to specified dimensions to achieve precise fit.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Maintained safe and organized workspace to minimize risk of injury.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Repaired cabinets and cabinet parts.
- Inspected completed cabinets for quality assurance.
- Blueprint design understanding
- Worked with clients to design and construct custom cabinets based on needs and preferences.
- Maintained accurate records of work performed for billing purposes.
- Cut plywood, MDF and solid wood to size.
- Sanded and finished surfaces to create smooth and attractive finish.
- Designed, constructed and installed cabinetry and woodwork.
- Created detailed moldings and trim for cabinetry and furniture.
- Designed furniture using computer-aided drawing programs.
Education
High School Diploma -
Bernardino Cordero Bernard
Ponce, Puerto Rico06.2020
Certificate - Programming
Robotics
Ponce, Puerto Rico06.2018
Skills
- Customer Relations
- Conflict Resolution
- Customer Service
- Microsoft PowerPoint
- Finishing Knowledge
- Carpenter's Levels
- Hand Sanding Understanding
- Critical Thinking
- Custom Cabinet Design Expertise
- Blueprint Reading
- Project Drawings
- Safe Work Practices
- Woodwork Assembly
- Certified Carpenter
- Commercial Projects
- Quality Control
- Design and Construction Expertise
- Joint Reinforcement
- Sanding
Certification
- Certified Cabinet Maker, Bernardino Cordero Bernard - 3 Years
- Robot Programming - 4 Years
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
CSR
K2
11.2022 - 06.2023
Caregiver
Manuel Ortega
08.2021 - 10.2022
Cabinet Maker
PR Cabinets
07.2019 - 07.2020
High School Diploma -
Bernardino Cordero Bernard
Certificate - Programming
Robotics
- Certified Cabinet Maker, Bernardino Cordero Bernard - 3 Years
- Robot Programming - 4 Years
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