Edward English
Houston
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Rudys Country Store and BBQ
09.2023 - 11.2025
- Collaborated with team members to ensure smooth operations during peak hours, effectively managing long queues and minimizing wait times for customers
- Streamlined complaint resolution processes, reducing response times significantly.
- Mentored junior team members on best practices in customer interaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
E-Commerce Specialist
Spec's Family Partners
01.2022 - 06.2023
- Developed and implemented e-commerce strategies to enhance online sales performance.
- Coordinated cross-functional teams to implement new technology solutions enhancing operational efficiency.
- Contributed to the development of training materials for new hires, ensuring consistent delivery of excellent customer service standards
- Identified opportunities for process improvements, leading initiatives that streamlined operations and reduced costs.
Cashier/Sales Associate
Toys 'R' Us
02.2017 - 01.2019
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Helped customers complete purchases, locate items, and join reward programs.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Maintained accurate cash register balances and completed end-of-day reconciliation.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Certificate - Phlebotomy
Elite Art Of Phlebotomy Training
Houston, TX02.2025
GED -
Morton Ranch High School
Katy, TX05.2018
Skills
- Customer service
- Payment processing
- Data entry proficiency
- Multitasking and organization
- Venipuncture
- Sample and specimen collection
- HIPAA compliance
- Infection control
Certification
- Certified Phlebotomy Technician: February 2025 to February 2027
- CPR Certification: October 2024 to October 2026
- TABC Certification
Timeline
Customer Service Cashier
Rudys Country Store and BBQ
09.2023 - 11.2025
E-Commerce Specialist
Spec's Family Partners
01.2022 - 06.2023
Cashier/Sales Associate
Toys 'R' Us
02.2017 - 01.2019
Certificate - Phlebotomy
Elite Art Of Phlebotomy Training
GED -
Morton Ranch High School