Edward Green
Allen,TX
Summary
Dynamic professional with a strong background in customer service at WinCo Foods and technical expertise as a Signal Support System Specialist in the U.S. Army. Proven ability to enhance customer experiences and optimize communication systems. Skilled in conflict resolution and team collaboration, ensuring operational excellence and reliability in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Cashier
WinCo Foods
05.2015 - 05.2016
- Processed customer transactions accurately and efficiently at point of sale.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on register operations and company policies.
Signal Support System Specialist
U.s. Army Signal Corps
10.2007 - 01.2013
- Assisted in installation and configuration of signal support systems.
- Provided technical support for communication equipment and systems.
- Participated in troubleshooting and resolving signal-related issues.
- Maintained documentation of system installations and modifications.
- Collaborated with team members to ensure operational readiness of systems.
- Conducted routine inspections to verify proper functionality of equipment.
- Supported training initiatives for users on signal support system operation.
- Engaged in continuous learning of emerging technologies related to signal support systems.
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Installed new wiring and networking hardware in existing facilities and within new construction.
- Tracked and detected network service disruptions using computer systems, scopes, and meters.
- Utilized technical equipment to monitor network status in operational environments.
- Provided technical assistance to users of Type computer systems and Type networks.
- Maintained networking equipment such as Product or Service and Product or Service to support reliable user connectivity.
- Played a pivotal role in mission success by maintaining optimal functionality of signal support systems, directly impacting command and control capabilities.
- Optimized network efficiency by troubleshooting issues and providing technical assistance to command staff.
- Boosted organizational resiliency by establishing backup communication networks, ensuring uninterrupted flow of information during critical events.
- Enhanced communication capabilities by installing, operating, and maintaining signal support systems and equipment.
Education
Certificates of Information Technology - Computer Networking
My Computer Career
Doyline, LARoyse City High School
Royse City, TXAssociate of Arts - Automotive And Diesel
Universal Technical Institute
Irving, TX11.2024
Associate of Arts - Information And Computer Systems
University of Phoenix
Tempe, AZ05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
Timeline
Cashier
WinCo Foods
05.2015 - 05.2016
Signal Support System Specialist
U.s. Army Signal Corps
10.2007 - 01.2013
Certificates of Information Technology - Computer Networking
My Computer Career
Royse City High School
Associate of Arts - Automotive And Diesel
Universal Technical Institute
Associate of Arts - Information And Computer Systems
University of Phoenix