Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Edwardnett Jackson

Montgomery,AL
Edwardnett  Jackson

Summary

Accomplished Tax Preparer at Family Tax Services, adept in income tax preparation and bookkeeping, with a proven track record of enhancing client satisfaction through meticulous document preparation and exceptional relationship building. Leveraged organizational abilities to manage sensitive information, achieving a notable increase in client trust and loyalty. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
years of professional experience

Work History

Family Tax Services

Tax Preparer
12.2000 - Current

Job overview

  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

ASK

Sales Agent
08.2007 - 07.2023

Job overview

  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Tallassee High School
Tallassee, AL

Diploma
04.2002

Skills

  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Local, state, and federal tax returns
  • Bookkeeping
  • Relationship Building
  • Client Communication
  • Data inputting
  • Organizational abilities

Timeline

Sales Agent

ASK
08.2007 - 07.2023

Tax Preparer

Family Tax Services
12.2000 - Current

Tallassee High School

Diploma
Edwardnett Jackson