Edward "Ross" Woods Jr
Metairie,LA
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
NOLA Black Car
02.2019 - Current
- Supervised chauffeur staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved customer service reviews.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed weather, traffic, events, and vehicle changes and issues to achieve timely and safe pickup and drop off of clients.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Dispatch Supervisor
Signature Livery
05.2016 - 01.2019
- Supervised team of 40+ employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Dispatcher
American Luxury Limousines
11.2011 - 05.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Grace King High School
Metairie, LASkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Hobbies
High School Football Coach for 11 years
Champion Crawfish Boiler
Timeline
Operations Manager
NOLA Black Car
02.2019 - Current
Dispatch Supervisor
Signature Livery
05.2016 - 01.2019
Dispatcher
American Luxury Limousines
11.2011 - 05.2016
High School Diploma -
Grace King High School
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