Edwin Asis, MBA

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Coached and developed branch staff by offering constructive feedback and training opportunities to develop a potential leader.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Demonstrated knowledge of branch financial products, loans and lines of credit.

• Upheld stringent bank standards for loans, money handling, and legal considerations. Adhered to established security procedures, report potential fraud, and safety violations to management for immediate recourse.
• Set risk management policies to mitigate bank losses. Supervised branch operations and made continuous improvements in each area. Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.

• Performed loan servicing functions to check compliance with applicable terms and conditions. Developed customized solutions of deposit, answers any lending product inquires. Identify pre-qualified customers for mortgage and investment referrals.
• Adhered to established security procedures & reported potential fraud or safety violations to management for immediate recourse.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Worked with clients to address and respond to client and partnership management issues.

• Represent credit union at community events in order to establish strong ties and promote business. Create product interest by actively cross-selling products and services to pursue new customers. Opened, closed and update accounts for customers.
• Cultivated strong customer relationships by providing tailored advice and services.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.

• Promote all financial products by maintaining excellent service. Maintained friendly and professional customer interactions. Maximized revenue through improved sales techniques and branch productivity.
• Established rapport with new clients to increase satisfaction and loyalty. Networked to increase client base and encourage existing clients to expand financial portfolios. Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Promoted all financial products and services by maintaining excellent customer service. Conduct detailed financial reviews for each customers to sell appropriate products to fit clients needs. Maintained friendly and professional customer interactions. Achieved consistent recognition as top sales performer.

• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage. Submitted reports to senior management to aid in business decision-making and planning.
• Set and updated weekly work schedules to meet 100% coverage to meet demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.

• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction. Minimized process discrepancies by spearheading budget, controlling inventory, and supply management. Eliminated process lags by overseeing 100% in logistics assets to fulfill customer demand.
• Supported senior company leaders by delivering reports outlining performance to drive process improvements.

• Performed administrative task to maintain accurate sales, inventory, and document progress report. Worked diligently to resolve unique, recurring complaints, and operations.
• Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 100% or higher. Exceeded targets by building, directing, and motivating high-performing sales team. Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Relevant Coursework Completed:

• Legal and Ethical Dimensions of Business
• Conflict Management
• Behavioral Finance
• Human Resources Management
• Managerial Accounting
• Managing Diversity
• Corporate Financial Management
• Organizational Management Theory
• Enterprise Information Management Systems
• Marketing Planning and Analysis
• Global Operations Management
• Business Strategy