Edwin Bratton
Watertown,MA
Summary
Results-driven leader with a background in program direction, security, and customer-facing service. Brings strong communication, incident reporting, and team leadership skills. Ready to support compliant operations, effective staff performance, and quality service placement.
Overview
2027
2027
years of professional experience
Work History
Program Director
Baycove
Cambridge , Massachusetts
12.2020 - Current
- Managed staff scheduling, supervision, and training for Bay Cove service programs to ensure operational effectiveness.
- Ensured program compliance with Bay Cove policies and state service requirements to maintain quality standards.
- Supported intake, referrals, and service placement for Bay Cove participants.
- Coordinated recruitment, hiring, training, supervision, coaching, evaluation, and discipline of personnel to build a competent team.
Security Officer
Securitas Security Services USA
Boston, Massachusetts
2019 - 2020
- Patrolled Securitas Security Services USA sites and observed suspicious activity.
- Controlled access points and verified badges for employees, visitors, and vendors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Communicated with supervisors, law enforcement, and site staff during incidents.
- Assisted customers and employees with directions, questions, and safety concerns.
Greeter and Receptionist
Norfolk Hardware
Boston, Massachusetts
2018 - 2018
- Welcomed customers at Norfolk Hardware entrance with friendly, professional service.
- Directed shoppers to departments, aisles, and store services.
- Monitored front area for cleanliness, organization, and safe walkways.
Food and Beverage Cashier
Whole Food Market
Boston, Massachusetts
2017 - 2017
- Processed customer purchases at Whole Foods Market checkout using register and POS system.
- Greeted shoppers and provided friendly service at the cashier station.
- Bagged groceries carefully following Whole Foods Market store standards and customer requests.
- Maintained clean, organized cashier area throughout Whole Foods Market shift.
Education
High School Diploma -
Fenway High School
Boston, MA06-2016
Some College (No Degree) - Business
Quincy College
Quincy, MASkills
- Regulatory compliance
- Program development
- Policy implementation
- Service case management
- Client intake coordination
- Workforce development
- Personnel management
- Team management
- Incident documentation
- Dispute resolution
- Clear communication
Timeline
Program Director
Baycove
12.2020 - Current
Security Officer
Securitas Security Services USA
2019 - 2020
Greeter and Receptionist
Norfolk Hardware
2018 - 2018
Food and Beverage Cashier
Whole Food Market
2017 - 2017
High School Diploma -
Fenway High School
Some College (No Degree) - Business
Quincy College