Edwin Cruz
Anchorage,AK
Summary
About 5 years of experience with sorting and distributing mail efficiently in high-volume settings, demonstrating strong organizational skills to ensure timely and accurate processing, and have knowledge of best practices in mail handling contributing to smooth operations and customer satisfaction.
With a total of 13 years of food service experience, I showed successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals. I'm
hardworking and passionate with strong organizational skills eager to secure an entry-level position, and ready to help the team achieve any company goals.
Overview
16
16
years of professional experience
Work History
Mail Handler
USPS
Anchorage, AK
08.2021 - Current
- Sorted and organized incoming mail for efficient processing and delivery.
- Operated automated sorting equipment to enhance workflow efficiency.
- Supported management in optimizing daily operations for enhanced productivity.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Inspected mail for damages and took appropriate action to deliver in good condition.
General Manager of Food Service
MRD INC. Dba Mcdonalds
Anchorage, AK
09.2014 - 08.2021
- Directed daily operations to ensure compliance with health and safety regulations.
- Implemented cost control measures to optimize food and labor expenses.
- Analyzed sales data to identify trends and drive strategic marketing initiatives.
- Led team meetings to promote communication, resolve issues, and align goals across departments.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Assistant Food Service Manager
MRD INC. Dba Mcdonalds
Anchorage, AK
04.2010 - 09.2014
- Implemented inventory management systems to reduce waste and control costs effectively.
- Conducted regular quality assurance checks to maintain high standards of food safety and hygiene.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Vallejo Sr. High School
Vallejo, CA05.1995
Timeline
Mail Handler
USPS
08.2021 - Current
General Manager of Food Service
MRD INC. Dba Mcdonalds
09.2014 - 08.2021
Assistant Food Service Manager
MRD INC. Dba Mcdonalds
04.2010 - 09.2014
High School Diploma -
Vallejo Sr. High School