Results-driven Floor Supervisor with a strong focus on leadership, compliance, and customer service excellence. Expertise in training staff and implementing process improvements to enhance guest experiences and operational efficiency.
Overview
28
28
years of professional experience
Work History
Floor Supervisor
SKY RIVER CASINO
Elk Grove, CA
07.2022 - Current
Supervised daily operations to ensure compliance with safety standards and policies.
Trained and mentored new staff on customer service protocols and operational procedures.
Monitored gaming floor activities to uphold regulatory requirements and enhance guest experiences.
Implemented process improvements that streamlined operations and increased team efficiency.
Tax Technician
Franchise Tax Board
Sacramento, CA
02.2023 - 07.2025
Reviewed tax returns for accuracy and compliance with applicable regulations.
Assisted taxpayers in resolving inquiries related to tax assessments and filings.
Conducted thorough research on tax laws to ensure up-to-date knowledge and application.
Trained junior staff on procedures for processing tax returns and handling taxpayer interactions.
Dual Rate Pit Manager
Thunder Valley Casino And Resort
Lincoln, CA
01.2021 - 07.2022
Managed high-stakes gaming operations, ensuring compliance with regulations and company policies.
Trained and mentored staff on game procedures and customer service excellence.
Developed strategies to enhance guest experiences and increase player retention.
Oversaw daily operations of table games, optimizing staffing levels for efficiency.
Table Games Floor Supervisor
Thunder Valley Casino Resort
Lincoln, CA
11.2004 - 07.2022
Card Dealer
Casino Royale
Sacramento, CA
05.2013 - 07.2016
Press Assistant
Vertis Inc.
Sacramento, CA
01.2004 - 09.2004
Store Supervisor
Filipino Gourmet
Sacramento, CA
01.2003 - 09.2004
Billing Specialist
Clark Development Corporation
Philippines
01.2000 - 12.2003
Dual Rate Table Games Dealer
Mimosa Regency Casino
Philippines
01.1998 - 12.2000
Education
Associate of Applied Science - Computer Programming
System Technology Institute
Philippines
01-1995
Bachelor of Science - Business Administration And Management
Holy Agel University
Philippines
10-1994
Skills
Exceptional leadership
Team management
Surveillance monitoring
Guest relations
Timeline
Tax Technician
Franchise Tax Board
02.2023 - 07.2025
Floor Supervisor
SKY RIVER CASINO
07.2022 - Current
Dual Rate Pit Manager
Thunder Valley Casino And Resort
01.2021 - 07.2022
Card Dealer
Casino Royale
05.2013 - 07.2016
Table Games Floor Supervisor
Thunder Valley Casino Resort
11.2004 - 07.2022
Press Assistant
Vertis Inc.
01.2004 - 09.2004
Store Supervisor
Filipino Gourmet
01.2003 - 09.2004
Billing Specialist
Clark Development Corporation
01.2000 - 12.2003
Dual Rate Table Games Dealer
Mimosa Regency Casino
01.1998 - 12.2000
Associate of Applied Science - Computer Programming
System Technology Institute
Bachelor of Science - Business Administration And Management