Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edwin Espino

Elk Grove,California

Summary

Results-driven Floor Supervisor with a strong focus on leadership, compliance, and customer service excellence. Expertise in training staff and implementing process improvements to enhance guest experiences and operational efficiency.

Overview

28
28
years of professional experience

Work History

Floor Supervisor

SKY RIVER CASINO
Elk Grove, CA
07.2022 - Current
  • Supervised daily operations to ensure compliance with safety standards and policies.
  • Trained and mentored new staff on customer service protocols and operational procedures.
  • Monitored gaming floor activities to uphold regulatory requirements and enhance guest experiences.
  • Implemented process improvements that streamlined operations and increased team efficiency.

Tax Technician

Franchise Tax Board
Sacramento, CA
02.2023 - 07.2025
  • Reviewed tax returns for accuracy and compliance with applicable regulations.
  • Assisted taxpayers in resolving inquiries related to tax assessments and filings.
  • Conducted thorough research on tax laws to ensure up-to-date knowledge and application.
  • Trained junior staff on procedures for processing tax returns and handling taxpayer interactions.

Dual Rate Pit Manager

Thunder Valley Casino And Resort
Lincoln, CA
01.2021 - 07.2022
  • Managed high-stakes gaming operations, ensuring compliance with regulations and company policies.
  • Trained and mentored staff on game procedures and customer service excellence.
  • Developed strategies to enhance guest experiences and increase player retention.
  • Oversaw daily operations of table games, optimizing staffing levels for efficiency.

Table Games Floor Supervisor

Thunder Valley Casino Resort
Lincoln, CA
11.2004 - 07.2022

Card Dealer

Casino Royale
Sacramento, CA
05.2013 - 07.2016

Press Assistant

Vertis Inc.
Sacramento, CA
01.2004 - 09.2004

Store Supervisor

Filipino Gourmet
Sacramento, CA
01.2003 - 09.2004

Billing Specialist

Clark Development Corporation
Philippines
01.2000 - 12.2003

Dual Rate Table Games Dealer

Mimosa Regency Casino
Philippines
01.1998 - 12.2000

Education

Associate of Applied Science - Computer Programming

System Technology Institute
Philippines
01-1995

Bachelor of Science - Business Administration And Management

Holy Agel University
Philippines
10-1994

Skills

  • Exceptional leadership
  • Team management
  • Surveillance monitoring
  • Guest relations

Timeline

Tax Technician

Franchise Tax Board
02.2023 - 07.2025

Floor Supervisor

SKY RIVER CASINO
07.2022 - Current

Dual Rate Pit Manager

Thunder Valley Casino And Resort
01.2021 - 07.2022

Card Dealer

Casino Royale
05.2013 - 07.2016

Table Games Floor Supervisor

Thunder Valley Casino Resort
11.2004 - 07.2022

Press Assistant

Vertis Inc.
01.2004 - 09.2004

Store Supervisor

Filipino Gourmet
01.2003 - 09.2004

Billing Specialist

Clark Development Corporation
01.2000 - 12.2003

Dual Rate Table Games Dealer

Mimosa Regency Casino
01.1998 - 12.2000

Associate of Applied Science - Computer Programming

System Technology Institute

Bachelor of Science - Business Administration And Management

Holy Agel University