Edwin Fernandez
Mesa,United States
Summary
Dynamic assistant with a proven track record at Deseret Book and Sweet Retreat, enhancing customer experiences through data analysis and effective communication. Demonstrated ability to multitask and adapt under pressure, contributing to increased repeat business and efficient inventory management. Thrives in fast-paced environments, consistently delivering results that drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Associate
Deseret Book & Sweet Retreat
Mesa, United States
06.2021 - Current
- Analyzed customer feedback and suggested strategies for improving customer experience
- Maintained healthy relationship with staff and customers, resulting in increase in repeat business
- Assisted in the training and onboarding of new employees
- Utilized technology to efficiently manage customer orders and inventory
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting
DMV Agent
Third Party MVS Services
Mesa, United States
06.2023 - 08.2023
- Aided in obtaining information about customers motor vehicle record, renewing tags, and registering vehicles.
- Operating computer with important information about clients, making transactions in the register
- Bilingual services when needed
Busser
The Hungry Monk
Chandler, United States
02.2023 - 05.2023
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Education
Associate of Arts - General Business
Mesa Community College
Mesa, AZ12-2026
Skills
- Adaptability
- Ability to Work Under Pressure
- Communication
- Ability to Multitask
- Ability to Work in a Team
- Ability to Learn Quickly
- Data analysis
Languages
- English
- Spanish
Affiliations
- Music Lover / Creator
- Car Enthusiast
- Cat and Dog lover
- Paleontology Nerd
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
DMV Agent
Third Party MVS Services
06.2023 - 08.2023
Busser
The Hungry Monk
02.2023 - 05.2023
Retail Associate
Deseret Book & Sweet Retreat
06.2021 - Current
Associate of Arts - General Business
Mesa Community College
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