Edwin Guerrero
Boston,Massachusetts
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pho Pastuer
Boston, MA
07.2024 - Current
- Greeted guests and provided menus.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Host
Fire + Ice
Boston, Massachusetts
08.2022 - Current
- Courteously answer phone calls, welcome and seat guests, and present menus
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Follow up with diners to ensure their satisfaction and address any additional requests
- Monitor dining room for proper cleanliness and supply levels.
Cashier / AA Baker
Auntie Anne's
South Boston, Massachusetts
04.2022 - 08.2022
- Greet customers and recommend drink options based on their stated preferences and dietary needs
- Efficiently processed customer transactions at the cash register, maintaining accuracy and providing excellent customer service
- Operated industrial baking equipment and followed recipes to produce high-quality baked goods, including breads, pastries, and desserts.
Barista
Kung Fu Tea
Downtown, Massachusetts
03.2021 - 07.2021
- Greeted customers and curated daily music playlist to promote a positive cafe experience
- Completed all store open and close duties
- Maintained a clean workspace per all safety standards and regulations
- Prepare various hot and iced coffees, following detailed specifications.
Education
High school diploma -
Saugus Middle high school
Saugus05.2024
High school degree -
Margarita muñez academy
Jamaican plain06.2023
Skills
- Food Running
- Beverage Preparation
- Supply Restocking
- Table Setting
- Table Bussing
- Food safety understanding
- Server Support
- Telephone reception
- Guest Relations
- Menu knowledge
- Takeout order processing
- Customer Service
- Quality Assurance
- Hazardous chemical handling
- Resourcefulness
- ID Verification
- POS Systems
- Payment Processing
Languages
Spanish
Certification
- Intro to Google Cybersecurity
- Intro to cryptology
- CyberSecurtiy II
Languages
Spanish
Native/ Bilingual
Timeline
Server
Pho Pastuer
07.2024 - Current
Host
Fire + Ice
08.2022 - Current
Cashier / AA Baker
Auntie Anne's
04.2022 - 08.2022
Barista
Kung Fu Tea
03.2021 - 07.2021
High school diploma -
Saugus Middle high school
High school degree -
Margarita muñez academy
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