EDWIN LOZADA
Winter Garden
Summary
Experienced with customer interaction and support, ensuring client satisfaction through effective problem resolution. Utilizes communication and active listening to address customer needs promptly. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Massage Therapist
Massage Envy Rolling Oaks
09.2021 - 01.2025
- Reviewed customer needs, requests and previous treatments before appointments
- Cleaned, sanitized and maintained massage area in between sessions
- Developed customized treatment plans based on clients' individual needs and goals
- Responsible for meeting enhancement sales goals
- Maintained percentage goals of requests
- Uphold strict standards of confidentiality regarding client information and medical history
Massage Therapist
Massage Envy Winter Garden
04.2013 - 09.2021
- Reviewed customer needs, requests and previous treatments before appointments
- Maintained clean and organized workspace to ensure comfortable environment for clients
- Ensured adherence to all local regulations governing practice of massage therapy
- Offered top-rated massage services customized to client needs and schedules
- Took continuing education workshops to reinforce and update skillset
Guest Contact Center Call Agent
Universal Studio Orlando
05.2006 - 11.2011
- Managed time effectively to handle high call volumes and meet daily targets.
- Demonstrated patience and empathy while interacting with diverse customers.
- Followed scripts and procedures to guide conversations and provide consistent service.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Enhanced customer experience by providing detailed product information and resolving inquiries efficiently.
Education
Associate in Science (A.S.) - Sports Medicine
Florida College of Natural Health
04.2004
Skills
- Call Center Experience
- Customer Communications
- Time Management
- Problem Solving Skills
- Body Mechanics
- Stress management
- Front Desk Management
- Professionalism & Ethics
- Neuromuscular Therapy
- Reflexology Techniques
- Anatomy Knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Massage Therapist
Massage Envy Rolling Oaks
09.2021 - 01.2025
Massage Therapist
Massage Envy Winter Garden
04.2013 - 09.2021
Guest Contact Center Call Agent
Universal Studio Orlando
05.2006 - 11.2011
Associate in Science (A.S.) - Sports Medicine
Florida College of Natural Health
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