Trina Ruiz-Gonzalez
Phoenix,AZ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Massage Therapist
Massage Envy
Phoenix, AZ
10.2023 - Current
- Developed positive relationships with clients through active listening and communication.
- Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients.
- Maintained a clean and professional treatment area at all times.
- Delivered high-quality therapeutic massages tailored to individual client needs.
Inbound Specialist
Ciox Health
Phoenix, AZ
04.2022 - 10.2024
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain high levels of satisfaction
- Conducted research in order to address shipping and packaging errors
- Managed patient health record requests, ensuring compliance with HIPAA regulations.
Store Manager
Bealls Outlet
Phoenix, AZ
10.2018 - 04.2021
- Uphold and communicate store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Coordinated promotional events to increase foot traffic and boost sales
- Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]
- Led team to enhance sales performance through effective merchandising strategies
Education
Highschool - Massage Therapy
Arizona College
01-2023
Skills
- Data entry
- Problem resolution
- Call center experience
- Active listening
- Computer proficiency
Timeline
Massage Therapist
Massage Envy
10.2023 - Current
Inbound Specialist
Ciox Health
04.2022 - 10.2024
Store Manager
Bealls Outlet
10.2018 - 04.2021
Highschool - Massage Therapy
Arizona College