Edwin Marmolejos
Miami,FL
Summary
Dynamic Customer Service Representative with proven expertise at Liveops, excelling in complaint resolution and account updating. Adept at fostering strong customer relationships and promoting products, I effectively de-escalate conflicts while maintaining professionalism. Skilled in multi-line phone systems and proficient in spreadsheets, I consistently enhance customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Liveops
Florida, FL
06.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Colegio Agustiniano
Santo Domingo Pueblo, NM06-2001
Skills
- Account updating
- Scheduling
- Complaint resolution
- Multi-line phone talent
- Warranty service
- Spreadsheets
Timeline
Customer Service Representative
Liveops
06.2024 - Current
High School Diploma -
Colegio Agustiniano
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