Edwin O’Connor
Wilmington,DE
Summary
Dedicated professional with strong multitasking and organizational skills. Experienced in enhancing customer satisfaction through efficient service and team collaboration.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Cafe Scalessa
Wilmington, DE
08.2024 - Current
- Provided attentive service to guests, ensuring a positive dining experience.
- Managed order taking and delivery efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Trained new staff on menu offerings, service protocols, and operational procedures.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Customer Service Representative
Wegmans Supermarket
Wilmington, DE
07.2023 - 03.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure efficient store operations and optimal product availability.
- Trained new employees on customer interaction protocols and operational procedures.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
Lead Busser
Dogfish Head Craft Brewery
Rehoboth Beach, DE
05.2024 - 09.2024
- Coordinated table setups and maintained cleanliness throughout dining areas.
- Assisted servers by delivering food and beverages efficiently during peak hours.
- Trained new bussers on proper cleaning techniques and service standards.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
Education
High School Diploma -
Delaware Military Academy
Wilmington, DEBachelor of Arts - Digital Marketing
Goldey- Beacom College
Wilmington, DE05-2028
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Excel certified
- Social media marketing experince
Timeline
Wait Staff Member
Cafe Scalessa
08.2024 - Current
Lead Busser
Dogfish Head Craft Brewery
05.2024 - 09.2024
Customer Service Representative
Wegmans Supermarket
07.2023 - 03.2025
High School Diploma -
Delaware Military Academy
Bachelor of Arts - Digital Marketing
Goldey- Beacom College