Edwin O'Neal
Frisco,TX
Summary
Talented Sales Manager with expert Sales team leadership, planning and organizational skills built during successful 20-year career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-focused approach.
Overview
27
27
years of professional experience
Work History
Corporate Operations Trainer
Lithia / Driveway
2021.11 - 2023.11
- Improved New Sales Agent (90 Day) performance from 8 sales units to 15 sales units
- Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
- Increased employee retention through creation of engaging and interactive training sessions, addressing specific skill gaps.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity for each employee.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
E-Commerce Sales Specialist
Asbury Automotive Group
2020.10 - 2021.11
- Exceeded sales KPI targets by consistently meeting and surpassing monthly quotas by delivering unrivaled level of customer service.
- Results driven E-commerce Sales Agent in fast-paced high volume automotive E-commerce environment.
- Increased sales by 22% by executing full sales cycle processing from initial lead processing through conversion and closing.
- Process daily high volume of 200+ Calls per shift. Processed leads via E-LEADS platform, inbound / outbound calls, emails, texts etc.
- Boosted customer satisfaction scores to exceptional level of 98% by building lasting relationships and providing exceptional product knowledge, tailored recommendations.
Business Development Manager /Location Manager /Capital Equipment Sales Corporate Trainer
USAutoSales
2017.12 - 2020.06
- Managed Sales Teams in fast paced Automotive multi-location environment.
- Consistently met and exceeded Sales /Training goals and was rewarded by steady promotions from Location Manager to Business Development Manager and to Training Manager.
- Enhanced sales team performance through tailored content training sessions focused on product knowledge and effective sales techniques.
- Created customized coaching plans for underperforming employees, resulting in significant improvements in their overall job performance metrics
- E-Commerce team achieved 46% appointment show ratio by creating and implementing consistent follow up schedule in Salesforce. Created 38% of vehicle sales.
- Tracked associate performance and created daily, weekly and monthly ranking report using Salesforce, Excel and Power BL
Business Development Team Manager, Sales Manager, Finance Manager
CarMax Auto superstores / CarMax Auto Finance
1997.01 - 2017.01
- Managed and directed daily activities of high-Volume automotive retail locations also within high-volume call center with teams of 45-100.
- Developed / implemented strategic plans for business growth, resulting in increased market share / profitability.
- Trained newly hired Sales / Business Development associates to facilitate, negotiate and deliver results.
- Improved performance of underperforming Sales agent teams by 10-20% in takeover role.
- Mentored junior team members in effective sales techniques, fostering high-performance culture within organization.
- Responsible for 25+ Sales associates being promoted to management positions throughout company.
Education
Bachelor of Arts -
San Jose State University
San Jose, CASkills
- Learning Management Systems
- Individualized Instruction
- Online Training
- Employee Performance Reviews
- Company Policy Compliance
- Innovative Training Approaches
- Classroom Expertise
- Develop Training Programs
- Coaching and Development
Timeline
Corporate Operations Trainer
Lithia / Driveway
2021.11 - 2023.11
E-Commerce Sales Specialist
Asbury Automotive Group
2020.10 - 2021.11
Business Development Manager /Location Manager /Capital Equipment Sales Corporate Trainer
USAutoSales
2017.12 - 2020.06
Business Development Team Manager, Sales Manager, Finance Manager
CarMax Auto superstores / CarMax Auto Finance
1997.01 - 2017.01
Bachelor of Arts -
San Jose State University
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