Edwin Pastors
Green Cove Springs,FL
Summary
Accomplished Service Manager with a proven track record at All Brands Service LLC, enhancing customer satisfaction by expertly resolving complaints and leveraging problem-solving skills. Skilled in equipment maintenance and team leadership, I've significantly improved service quality and operational efficiency. Demonstrates a strong ability to multitask and maintain attention to detail under pressure, ensuring high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Service Manager
All Brands Service LLC
02.2009 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Service Technician
All Brands Service LLC
02.2009 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Manufacturing Technician
Boeing
01.2008 - 10.2008
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
Manufacturing Electrician
Boeing
05.2007 - 01.2008
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Applice Service Technician
Maytag
06.2006 - 04.2007
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Education
Associate of Applied Science - Administrative Office Management
Renton Technical College
Renton, WA06.2006
Associate of Science - Major Appliance And Refrigeration Technology
Renton Technical College
Renton, WA06.2004
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Works Well Under Pressure
- Power Tools and Equipment
- Troubleshooting
- Maintenance and repairs
- Quality Control
- Equipment Maintenance
- Work Planning and Prioritization
Timeline
Service Manager
All Brands Service LLC
02.2009 - Current
Service Technician
All Brands Service LLC
02.2009 - Current
Manufacturing Technician
Boeing
01.2008 - 10.2008
Manufacturing Electrician
Boeing
05.2007 - 01.2008
Applice Service Technician
Maytag
06.2006 - 04.2007
Associate of Applied Science - Administrative Office Management
Renton Technical College
Associate of Science - Major Appliance And Refrigeration Technology
Renton Technical College
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