Edwin Pinzon
Coral Springs,FL
Overview
4
4
years of professional experience
Work History
Manage Repair Rep
Progressive
Coral Springs
11.2024 - Current
- Managed repair claims processing, ensuring compliance with company policies and procedures.
- Coordinated with repair facilities to facilitate timely service and customer satisfaction.
- Communicated effectively with customers to explain claim statuses and repair processes.
- Handled high-pressure situations with poise, navigating challenging negotiations towards successful outcomes.
Claims Generalist Associate
Progressive
Miramar, FL
09.2023 - Current
- Analyzed and processed insurance claims to ensure compliance with company policies and regulations.
- Reviewed claim documentation for accuracy, identifying discrepancies and ensuring timely resolutions.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
- Utilized claims management software to track progress and maintain accurate records of each case.
Relationship Banker
Progressive
10.2022 - 09.2023
- Cultivated strong client relationships through personalized banking solutions.
- Assisted customers with account inquiries and transactions, ensuring satisfaction and accuracy.
- Promoted financial products, enhancing customer knowledge and engagement in services offered.
- Organized and led financial literacy programs for community, enhancing bank's reputation and outreach.
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL08.2023
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05.2021
Skills
- Strong negotiation
- Problem-solving
- Excellent communication
- Active listening
- Sales experience
Languages
English
Spanish
Timeline
Manage Repair Rep
Progressive
11.2024 - Current
Claims Generalist Associate
Progressive
09.2023 - Current
Relationship Banker
Progressive
10.2022 - 09.2023
Bachelor of Science - Business Administration
Florida International University
Associate of Arts - Business Administration
Miami Dade College