Edwin Punsal
Summary
Results-driven new car sales consultant specializing in customer relationship management, sales negotiations, and product demonstrations. Consistently exceeds sales quotas while enhancing customer experiences through effective communication and tailored solutions.
Overview
17
17
years of professional experience
Work History
New Car Sales Consultant
Autonation Toyota
Cerritos, California
07.2020 - 05.2026
- Assisted customers in selecting appropriate vehicles based on needs and preferences.
- Conducted product demonstrations to highlight vehicle features and benefits effectively.
- Maintained up-to-date knowledge of inventory and pricing for all new car models.
- Collaborated with finance team to facilitate smooth transaction processes for customers.
- Developed strong customer relationships through excellent communication and follow-up practices.
- Resolved customer inquiries and concerns to ensure satisfaction throughout the buying process.
- Participated in training sessions to improve product knowledge and sales techniques regularly.
- Organized promotional events to attract potential buyers and showcase new inventory offerings.
- Filled out paperwork to register vehicles and complete sales.
- Managed sales negotiations and financing options.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Consistently exceeded quotas by pursuing and closing sales.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Showcased vehicle features and took customers on test drives in local area.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Greeted customers in a friendly manner and conducted follow-up calls after sales.
- Greeted customers to determine wants or needs.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Resolved customer complaints regarding products or services efficiently and effectively.
- Attended product training sessions to stay up-to-date on new models being released by manufacturers.
- Ensured compliance with all applicable laws related to selling cars.
- Maintained accurate records of all sales transactions and filed paperwork promptly.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Advised customers on car maintenance techniques, safety regulations.
Finance Manager
Honda of Pasadena
Pasadena, CA
01.2009 - 03.2020
- Managed budgeting processes and financial planning for automotive operations.
- Oversaw monthly financial reporting and analysis for dealership performance.
- Developed forecasts to support strategic decision-making within the company.
- Prepared financial documents such as budgets, forecasts and reports.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Promoted finance products to customers and sales force to increase penetration.
- Strategized on fund procurement through banks and other financial institutions.
- Supervised and mentored finance team members, fostering a culture of continuous improvement.
- Negotiated terms with banks and other financial institutions to secure financing and optimize terms.
- Created financial management mechanisms to minimize financial risk to business.
Education
Bachelor of Arts - Architecture
University of the Philippines
Philippines 04-1984
Skills
- Vehicle features and financing options
- Sales negotiations and product demonstrations
- Customer relationship management
- Market analysis
Timeline
New Car Sales Consultant
Autonation Toyota
07.2020 - 05.2026
Finance Manager
Honda of Pasadena
01.2009 - 03.2020
Bachelor of Arts - Architecture
University of the Philippines