EDWIN A. ROSWOLD

June 2026: Shop Manager position was eliminated and I chose to transfer to a Service Advisor at Quality Mazda

• Schedule client appointments to assess vehicle condition
• Recommended repairs, offered upgraded services
• Follow through with technician until repairs are completed to the customer’s satisfaction
• Fulfilled customer satisfaction requirements.

April 2025 - May 2026 Shop Manager at Quality GM

• Ran the day to day operation of the service department
• In charge of technician hiring, training requirements, payroll, time sheets, and dispatching of all auto work, and firing
• Handled advisors and customer issues

• Automotive inspections of damaged vehicles to provide estimates for repair
• Provide written detailed estimates to insurance companies to complete insurance claims and supplements
• Quality control of all vehicles repaired
• Follow through with all parties until damages are complete
• Responsible for Gary King inspections (frame and paint)
• Maintained energy and enthusiasm in fast-paced environment.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Recommended repairs, offered upgraded services
• Follow through with technician until repairs are completed to the customer’s satisfaction
• Processed warranty claims and extended warranties
• Managed the parts department
• Payroll and schedules for service and parts employees
• Executed RV orientations to educate new buyers at delivery

• Started as a Service Advisor and moved to Shop manager in a year
• Ran the day to day operation of the service department
• In charge of technician training requirements, payroll, time sheets, and dispatching of all auto work
• Handled advisor and customer issues
• Scheduled client meetings to assess vehicle condition
• Recommended repairs, offered upgraded services
• Follow through with technician until repairs are completed to the customer’s satisfaction
• Fulfilled GM customer satisfaction requirements.

• Multi-tasking projects such as scheduling appointments, meeting with clients to assess vehicle condition
• Made recommendations for repairs including upgraded services
• Follow through with all parties to complete vehicle repairs to customer satisfaction
• Customer problem solving
• Maintained staff scheduling and training requirements
• Managed audits

• Operations Center Job Control
• Veteran of Gulf War
• Special operations flight engineer and wing operation center
• Organized flight crew for search and rescue teams for USAF
• Tracked air craft for special operations wing
• Air Force Special Operations Command (AFSOC)

• Duties included calibration of Nikon disc wafer imprinting machinery
• Adhered to established policies and standards to safely complete projects.