EDWIN WANJAU

1. Greet guests promptly, present menus, and provide

detailed information about food and beverage options

2.Take accurate food and drink orders and relay them

to the kitchen/bar staff

3. Serve meals and beverages efficiently while ensuring

proper presentation and quality

4. Check on guests during dining to ensure satisfaction

and address any concerns or special requests

5. Set up tables with linens, utensils, and glassware;

maintain cleanliness throughout service

6. Process bills and handle payments accurately using

POS systems

7. Collaborate with kitchen staff and other team

members to ensure smooth service flow

8. Follow health, safety, and hygiene standards at all

times

9. Clear tables promptly and prepare them for the next

guests

10. Upsell menu items, specials, and beverages to

enhance guest experience and increase sales

1. Promoted and sold shore excursions to guests,

providing detailed information on destinations,

activities, and pricing.

2. Assisted guests in selecting excursions based on

preferences, budget, and physical capabilities.

3. Processed reservations, payments, cancellations,

and modifications using onboard booking systems.

4. Coordinated with local tour operators to ensure

smooth and timely execution of excursions,

5. Managed guest check-in and dispatch procedures

for tours at various ports of call.

6. Delivered pre-excursion briefings, including safety

guidelines and logistical instructions,

7. Handled guest inquiries, concerns, and complaints

professionally, ensuring high satisfaction levels.

8. Monitored tour schedules and ensured guests

returned on time to avoid operational delays,

9. Maintained accurate records of bookings, sales

reports, and daily operational activities,

Responsibilities of Mixologist and bartender :

1. Prepared and served a variety of alcoholic and non-alcoholic beverages following standard recipes and presentation guidelines

2. Delivered exceptional customer service by engaging with guests, recommending drinks, and ensuring satisfaction

3. Maintained cleanliness and organization of the bar area, including glassware, tools, and workstations

4. Managed bar inventory by restocking supplies, monitoring levels, and minimizing waste

5. Processed customer payments accurately using POS systems, handling cash and card transactions

6. Verify guest identification and adhered to all alcohol service laws and safety regulations

7. Worked efficiently in fast-paced environments, handling multiple orders while maintaining quality and consistency

8. Collaborated with team members to ensure smooth bar operations during peak hours

Performed opening and closing