Edwina St Joy
Sunrise,FL
Summary
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements.
Overview
19
19
years of professional experience
Work History
Unit Secretary, Mother/Baby
Northshore Medical Center
01.2023 - Current
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Assistant General Manager of Operations
Old Navy
06.2017 - 01.2023
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Planned and prepared work schedules for 70 employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
Assistant General Manager
Gap
04.2014 - 06.2017
- Manage 15 associates who ensure the efficiency and effectiveness of handling merchandise from shipment receipt, processing, merchandise floor-sets and replenishment systems
- Lead holiday and all promotional planning and execution processes
- Provides on-the-job-training to all employees on company initiatives and standards that everyone fully understands company direction
- Responsible for ensuring a great customer service experience through motivating team members, monitoring daily sales and ensuring brand expectations is met.
Logistics Team Leader
Target
08.2011 - 04.2014
- Increased in-stock percentage from 50% to 95%
- Manage and oversee logistic/replenishment operations for $50M store
- All aspects of management for a team of 15 plus employees including hiring, training, scheduling, and development
- Proactively leverage tools, reports, and processes to meet or beat payroll goals.
Guest Service- Team Leader
05.2005 - 08.2011
- Trained team members on how to deliver fast and friendly service
- Ensure cash office productivity is met or exceeded
- All aspects of management for a team of 30 plus employees including hiring, training, scheduling, and development
- Ensure service areas maintained a neat and clear work space.
Education
Associate of Arts - Nursing
South Florida College of Nursing
Doral, FL12.2024
Bachelors (BA) -
University of South Florida, Gerontology
2005
Skills
- Training Management
- Employee Motivation
- Recruitment and Hiring
- Goal Setting
- Sales Tracking
- Verbal and Written Communication
- Customer Service Management
- Team Leadership
- Decision Making
- Staff Scheduling
- Administrative Management
- Payroll Administration and Timekeeping
Languages
English
Native or Bilingual
Timeline
Unit Secretary, Mother/Baby
Northshore Medical Center
01.2023 - Current
Assistant General Manager of Operations
Old Navy
06.2017 - 01.2023
Assistant General Manager
Gap
04.2014 - 06.2017
Logistics Team Leader
Target
08.2011 - 04.2014
Guest Service- Team Leader
05.2005 - 08.2011
Associate of Arts - Nursing
South Florida College of Nursing
Bachelors (BA) -
University of South Florida, Gerontology
Similar Profiles
Scarlett GonzalezScarlett Gonzalez
Registered Respiratory Therapist at Northshore Medical CenterRegistered Respiratory Therapist at Northshore Medical Center
Malcolm MackMalcolm Mack
Patient Access Supervisor at HCA Healthcare Inc. NorthShore Medical CenterPatient Access Supervisor at HCA Healthcare Inc. NorthShore Medical Center
Juliet LunaJuliet Luna
Billing Representative at Northshore University HealthSystems /EndeavorBilling Representative at Northshore University HealthSystems /Endeavor