Edwina St Joy
Northshore Medical Center
Sunrise,FL
19
years of professional experience
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements.
Work History
Unit Secretary, Mother/Baby
3 Years 10 Months- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Assistant General Manager of Operations
5 Years 7 Months- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Planned and prepared work schedules for 70 employees to assign employees to specific duties.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
Assistant General Manager
3 Years 2 Months- Manage 15 associates who ensure the efficiency and effectiveness of handling merchandise from shipment receipt, processing, merchandise floor-sets and replenishment systems
- Lead holiday and all promotional planning and execution processes
- Provides on-the-job-training to all employees on company initiatives and standards that everyone fully understands company direction
- Responsible for ensuring a great customer service experience through motivating team members, monitoring daily sales and ensuring brand expectations is met.
Logistics Team Leader
2 Years 8 Months- Increased in-stock percentage from 50% to 95%
- Manage and oversee logistic/replenishment operations for $50M store
- All aspects of management for a team of 15 plus employees including hiring, training, scheduling, and development
- Proactively leverage tools, reports, and processes to meet or beat payroll goals.
Guest Service- Team Leader
6 Years 3 Months- Trained team members on how to deliver fast and friendly service
- Ensure cash office productivity is met or exceeded
- All aspects of management for a team of 30 plus employees including hiring, training, scheduling, and development
- Ensure service areas maintained a neat and clear work space.
Education
Associate of Arts - Nursing
Bachelors (BA)
Skills
Training Management
Employee Motivation
Recruitment and Hiring
Goal Setting
Sales Tracking
Verbal and Written Communication
Customer Service Management
Team Leadership
Decision Making
Staff Scheduling
Administrative Management
Payroll Administration and Timekeeping
Languages
English
Native or Bilingual
Timeline
Unit Secretary, Mother/Baby
Northshore Medical Center
2023.01 - CurrentRead More
Assistant General Manager of Operations
Old Navy
2017.06 - 2023.01Read More
Assistant General Manager
Gap
2014.04 - 2017.06Read More
Logistics Team Leader
Target
2011.08 - 2014.04Read More
Guest Service- Team Leader
2005.05 - 2011.08Read More
South Florida College of Nursing
Associate of Arts from Nursing
Read More
University of South Florida, Gerontology
Bachelors (BA)
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