Edwinard Guerrier
Naples,FL
Summary
Motivated professional with experience in customer service and healthcare. Demonstrates strong skills in patient care hospitality and administrative support. Proven ability to collaborate effectively in fast-paced environments while maintaining high levels of client and patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant/Receptionist
Sanitas Medical Center
Naples, FL
03.2025 - Current
- Streamlined patient check-in and appointment scheduling processes for improved efficiency.
- Managed incoming calls and directed inquiries to appropriate staff members promptly.
- Verified patient insurance information and gathered necessary documentation accurately.
- Maintained accurate patient records using electronic health record systems effectively.
- Prepared medical instruments and supplies to support clinical staff requirements.
- Educated patients on office policies and procedures in a welcoming manner.
- Administered injections, medications, and treatments as directed by physicians while adhering to regulations.
Healthcare Support Worker
Moorings Park Community Health
Naples, FL
03.2023 - 03.2025
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization in living spaces and common areas.
- Supported healthcare staff during medical procedures and patient assessments.
- Documented resident care activities accurately in electronic health records.
- Coordinated transportation for residents to appointments and social events.
- Engaged residents in recreational activities to promote social interaction and well-being.
- Performed basic nursing care, including checking vital signs and recording data.
- Administered medications according to doctor's orders.
Customer Service Representative Volenteer
Beach House Senior Living
Naples, FL
2023 - 2024
- Facilitated effective communication with residents and families regarding available services.
- Coordinated transportation and managed appointment scheduling for residents.
- Delivered emotional support and companionship to promote resident well-being.
- Resolved customer complaints promptly, ensuring excellent service quality.
- Fostered customer satisfaction through friendly and knowledgeable problem resolution.
- Cultivated strong customer relationships to drive repeat business opportunities.
- Maintained comprehensive records of customer interactions, transactions, and feedback.
- Guided customers on billing procedures, processed payments, and assisted with payment setups.
Education
Medical Assistance - Certification
Lorenzo Walker Technical High School
Naples, FL05-2023
High School Diploma -
Lorenzo Walker Technical High School
Naples, FL05-2023
Skills
- Electronic health records management
- Patient scheduling and check-in
- Insurance verification processes
- Medication administration expertise
- Medical terminology proficiency
- Healthcare compliance knowledge
- Customer relationship management
- Medical office procedures
- Medical receptionist skills
- Healthcare industry experience
- HIPAA compliance
- Problem solving abilities
- Phlebotomy skills
- Inventory management strategies
- Account and records management
- Medical charting techniques
Languages
Croatian
Professional
Timeline
Medical Assistant/Receptionist
Sanitas Medical Center
03.2025 - Current
Healthcare Support Worker
Moorings Park Community Health
03.2023 - 03.2025
Customer Service Representative Volenteer
Beach House Senior Living
2023 - 2024
Medical Assistance - Certification
Lorenzo Walker Technical High School
High School Diploma -
Lorenzo Walker Technical High School