Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Edwyna Tancayo

Kamuela,HI

Summary

Adept at driving customer satisfaction, I leveraged my attention to detail and customer service excellence to enhance operational efficiency and client relations at Mokulele Airlines. As a Cleaning Business Owner, I established robust customer relationships, significantly improving service delivery through effective communication and team leadership. My expertise in customer relations and operational management consistently delivers exceptional results.

Overview

11
11
years of professional experience

Work History

Cleaning Business Owner

Self Employed
06.2013 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Prepared invoices, bank deposits and handled business purchases, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Customer Service/Ramp Agent Supervisor

Mokulele Airlines
09.2013 - 08.2017
  • Met customer call guidelines for service levels, handle time and productivity.
  • Checked in passengers, weight and collect baggage fees, and created flight manifest.
  • Shipment of freight inspected, weighed, bill of lading created, if not a COD parcel then collected payment and labeled to be shipped to final destination.
  • Load and unload baggage and cargo from aircraft.
  • Delivered prompt service to prioritize customer needs.
  • Tracked customer service cases and updated service software with customer information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Also handled stressful events due to delayed flights and rerouting of departures and arrivals due to weather.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Molokai High School
Hoolehua, HI
06.1991

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined

References:

Daniel Weber

635 Iwalani St.

Hilo, HI. 96720

(808) 747-7070


Erman Keoni Tancayo

91-119 Akeekee Pl

Ewa Beach, HI. 96706

(808) 336-0841


Steven Ignacio

3347 Kii Place

Makawao, HI

(808) 344-3422


Kaliko Iopa

120 Laula Rd.

Hilo, HI. 96720

(808) 989-6688



Timeline

Customer Service/Ramp Agent Supervisor

Mokulele Airlines
09.2013 - 08.2017

Cleaning Business Owner

Self Employed
06.2013 - Current

High School Diploma -

Molokai High School
Edwyna Tancayo