JANICE GARCIA
Santa Clara,CA
Summary
Personable and energetic individual who is committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Always eager to learn, and to excel in order to provide the best customer service possible.
Overview
17
17
years of professional experience
2
2
English, Spanish
Work History
Receptionist
Hanh Tran Optometry
Santa Clara, CA
08.2021 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with doctors to prepare and set up rooms with adequate supplies and equipment.
Delivery Driver
Door Dash Inc
San Jose
07.2016 - Current
- Delivery driver for start-up company that offers flexible hours by simply picking up food orders from restaurants and personally delivering them to customers in a professional and timely manner.
- Constant usage of cellphone app to complete tasks, retrieve delivery instructions and contact customer service if necessary
Front End Asst./ Merchandise
Costco Wholesale
Sunnyvale
03.2002 - 06.2020
- Assisted cashiers and members to unload and load their groceries as well as help with the upkeep of the front end of the store.
- As merchandiser, I made sure to restock any product that is running low and be sure product was displayed neatly and properly for the consumer.
- I worked alongside other members of my team to complete closing shift tasks.
Guest Coordinator
Atelier Salon
Santa Clara, CA
08.2016 - 02.2017
- Learned details of types of treatments and products in order to answer questions from guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Communicated with hair stylists if clients canceled or changed appointment times.
- Listened closely to customer complaints and responded appropriately to issues.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
Retail Associate
Curbside
Palo Alto
12.2015 - 07.2016
- An application start-up company based in Palo Alto.
- The goal was focusing on creating an easy and convenient retail experience for customers.
- My duties included staying involved and communicated with the customer service team via email and cell-phone device.
- I would receive incoming online orders from customers to personally purchase and prepare the items for pick up.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for [Number] daily customer orders.
Server/Hostess
Pizza Chicago
Santa Clara, CA
05.2006 - 11.2015
- Worked for this food business for about 7 years
- 4 years of serving experience
- I also greeted and escorted customers courteously.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Westak
Sunnyvale
10.2011 - 07.2012
- As a receptionist for a circuit board company, my duties included: Monitoring visitor access, filing, data entry, sorting mail, labeling and invoicing.
- I directed guests and routed deliveries and courier services.
- Answered and rerouted incoming calls.
Sales Associate
Sunglass Hut
Milpitas
08.2011 - 12.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Processed product returns and assisted customers with other selections.
Education
Associate of Science - Radiologic Technology
Foothill College
Los Altos, CA 01.2015 - Current
Associate of Science - Pharmacy Technology
Foothill College
Los Altos, CA 09.2020 - 06.2021
High School Diploma -
Wilcox High School
Santa Clara, CA 01.2004 - 01.2008
Skills
Multi-line Telephone Systems
Scheduling
Verbal and written communication
Time management
Organization skills
Computer skills
Cash register operation
Reliability
Positive and engaging demeanor
Organization
Good telephone etiquette
Reading comprehension
First Aid/CPR
Microsoft applications proficiency
Timeline
Receptionist
Hanh Tran Optometry
08.2021 - Current
Associate of Science - Pharmacy Technology
Foothill College
09.2020 - 06.2021
Guest Coordinator
Atelier Salon
08.2016 - 02.2017
Delivery Driver
Door Dash Inc
07.2016 - Current
Retail Associate
Curbside
12.2015 - 07.2016
Associate of Science - Radiologic Technology
Foothill College
01.2015 - Current
Receptionist
Westak
10.2011 - 07.2012
Sales Associate
Sunglass Hut
08.2011 - 12.2011
Server/Hostess
Pizza Chicago
05.2006 - 11.2015
High School Diploma -
Wilcox High School
01.2004 - 01.2008
Front End Asst./ Merchandise
Costco Wholesale
03.2002 - 06.2020