Eesha Faisal

- Generated and qualified leads through inbound and outbound calls

- Identified customer needs and closed sales by guiding prospects through our process

- Followed up to secure commitments and managed customer records using CRM software to track leads

- Balanced sales and administrative tasks in a fast-paced environment

- Coordinated sales meetings to align team objectives and share best practices.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Collaborated with team members to achieve sales goals and improve customer service strategies.

• Assisted customers with technical inquiries, ensuring timely and accurate resolutions.
• Managed high-volume incoming calls, maintaining professionalism and efficiency.
• Documented customer interactions in CRM system for effective follow-up and reporting.
• Collaborated with team members to enhance service delivery processes and customer satisfaction.

• Developed staff training programs to improve product knowledge and sales techniques.
• Implemented visual merchandising strategies to optimize product displays and increase sales.
• Coordinated inventory management processes to ensure stock availability and accuracy.
• Assisted in managing daily operations to enhance store efficiency and customer satisfaction.

• Provided accurate information to callers regarding university services and programs.
• Operated multi-line phone system to efficiently route incoming calls.
• Assisted in training new staff on call procedures and customer service protocols.
• Maintained detailed call logs for reporting and follow-up purposes.