Susan Fabian
Port Charlotte,FL
Summary
Results-driven Sales Team Leader with a proven track record of exceeding targets through strategic planning and effective team management. Skilled in relationship building and problem-solving, fostering a collaborative environment that enhances customer engagement.
Sales professional with proven track record in driving team performance and achieving sales targets. Skilled in strategic planning, customer relationship management, and training team members. Strong focus on collaboration, adaptability, and delivering measurable results. Known for reliability and ability to thrive in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
OSL
Port Charlotte, FL
07.2025 - Current
- Led team of sales representatives to exceed monthly targets through strategic planning and execution.
- Developed training programs for new hires, enhancing product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for increased revenue generation within the team.
- Implemented performance metrics to track individual and team sales effectiveness, driving accountability.
- Fostered a collaborative environment by encouraging open communication and sharing best practices among team members.
- Conducted regular coaching sessions, improving team skills in customer engagement and closing techniques.
- Coordinated cross-functional efforts with marketing to align promotional strategies with sales objectives.
- Streamlined reporting processes, reducing administrative time and allowing focus on sales activities.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Coordinated trade shows and promotional events to showcase products effectively while engaging potential clients in person.
Gate Agent
Allegiant Air
Punta Gorda, FL
05.2024 - 07.2025
- Facilitated passenger check-in processes, ensuring timely boarding and departure.
- Managed gate operations, coordinating with flight crews and ground staff for efficient service.
- Assisted passengers with baggage handling, resolving issues to enhance travel experience.
- Monitored flight schedules and communicated updates to passengers regularly.
- Trained new employees on operational procedures and customer service standards.
- Developed strong relationships with frequent flyers, enhancing loyalty and satisfaction levels.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Sales Representative
Verizon Corporation
Rutland, VT
08.2020 - 04.2024
- Exceeded sales targets through effective customer engagement and product knowledge.
- Developed and maintained strong client relationships, enhancing customer loyalty.
- Assisted in training new team members on sales techniques and company policies.
- Utilized CRM software to track customer interactions and manage sales pipeline effectively.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Sarasota Military Academy
Sarasota, FL06-2016
Skills
- Sales software proficiency
- Data-driven decision making
- Team management
- Negotiation expertise
- Lead generation
- Cash handling
- Point of sale operation
- Account servicing
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Customer engagement
- Relationship building
- Team building
- Self motivation
- Product knowledge
- Goal setting
- Professionalism
- Sales training
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Author of “[Article Title],” published in [Journal Name] in [Year].
Certification
- CPSP - Certified Professional Sales Person
Languages
English
Full Professional
Interests
- Crafting and DIY Projects
- Woodworking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Photography
- Adventure Travel
- Hiking
- Video Gaming
- Wine Tasting
- I like looking at the stars and learning about constellations
- Horseback Riding
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Swimming
- Kayaking
- Fashion and Style
- Animal Welfare Advocacy
- Camping
- Cake Decorating
Timeline
Sales Representative Team Leader
OSL
07.2025 - Current
Gate Agent
Allegiant Air
05.2024 - 07.2025
Sales Representative
Verizon Corporation
08.2020 - 04.2024
High School Diploma -
Sarasota Military Academy