Jordan Jones
Casper, Wyoming 82601,WY
Summary
Accomplished professional with over 8 years of expertise in business sales, team leadership, and technical project management within the telecommunications industry. Recognized for proficiency in SQL, MySQL, QGIS, and Power BI for advanced reporting, data visualization, and geographical analysis. Currently leading call center operations while managing both residential and business sales teams, with a strong focus on cultivating solutions for customer success and driving business growth. Actively involved in compliance efforts, ensuring adherence to government regulations and standards, particularly in relation to the BEAD program’s requirements for broadband equity, access, and deployment. Skilled in developing and closing complex projects, including large-scale office buildings, and adept at designing VoIP-based solutions for ease of use. Experienced in building company dashboards using Power BI to seamlessly visualize, track trends, and drive strategic decisions. Committed to applying strategic insights and technical acumen to leverage the BEAD program for expanding broadband infrastructure and ensuring connectivity for all customers.
Overview
7
7
years of professional experience
Work History
Team Lead
Mountain West Technologies
10.2023 - Current
- Develop Power Bi dashboards to drive strategic business decisions.
- Provide tailored business internet solutions and clearly convey expectations from deployment of services to client follow up.
- Oversee call center operations and lead residential and business sales teams to adequately assure employee and customer satisfaction.
- Orchestrated and sales engineered selling a large mental health office building, fostering notable community growth.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated customer needs and feedback to drive product and service improvements.
Solutions Manager
Verizon Wireless
03.2019 - 05.2023
- Spearheaded district calls to support business sales, filtering and generating targeted sales call lists, and managing Salesforce data.
- Resolved customer concerns related to orders, billing, and product issues by identifying and implementing effective solutions that met their needs.
- Drove sales KPI's to exceed team targets by 10%-40% every month.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Small Medium Business Specialist
Verizon Wireless
02.2018 - 03.2019
- Closed high-volume sales deals across multiple states, demonstrating adaptability and a commitment to strong ethical standards.
- Maintained strong client relationships through effective means of communication and consistent follow-up, ensuring ongoing customer satisfaction and loyalty.
- Effectively organized, developed, and managed the installation of complex VoIP services.
- Exceed company sales targets by more than 30% month over month.
Education
Bachelor of Human Services - Exercise Science with Minors in Biology & Coaching
Shippensburg University of Pennsylvania
Shippensburg, PA12.2015
Skills
- Team Leadership
- Customer Relationship Management (CRM)
- SQL & mySQL
- Tableau
- Microsoft Power Bi
- Microsoft Excel
- Strategic Thinking & Problem Solving
- VoIP Solutions
- Compliance & Regulatory Adherence
Custom Section
- Verizon Winners Circle 2017 Top sales performance amongst retail sales.
- Customer Experience Spotlight Award for providing best in class customer experience.
- District Recognition Website Developed website for district employees to access tools/resources and view top performers.
Timeline
Team Lead
Mountain West Technologies
10.2023 - Current
Solutions Manager
Verizon Wireless
03.2019 - 05.2023
Small Medium Business Specialist
Verizon Wireless
02.2018 - 03.2019
Bachelor of Human Services - Exercise Science with Minors in Biology & Coaching
Shippensburg University of Pennsylvania
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