Sonia Rosas
Bender CCP
South Gate,CA
17
years of professional experience
Dynamic professional with extensive experience at Bender CCP, excelling in reception management and customer service. Proven ability to enhance visitor experiences and streamline appointment scheduling. Skilled in multi-line phone operation and adept at maintaining organized records, ensuring efficient administrative workflows and fostering positive client relationships.
Work History
Receptionist Administrator
3 Years 6 Months- Managed front-desk reception, greeted visitors, and directed inquiries to appropriate departments.
- Answered multi-line phone calls, relayed messages, and maintained professional communication standards.
- Scheduled appointments, coordinated calendars, and supported daily administrative workflows.
- Processed incoming and outgoing correspondence, ensuring timely distribution and accurate filing.
Customer Service Representative
8 Years- Managed high-volume inbound calls and emails, resolving product, order, and account inquiries promptly.
- Processed purchase orders, quotes, and order changes with accuracy in ERP and order-entry systems.
- Responded to customer requests for products, services, and company information.
Cashier/Recepcionist
5 Years 5 Months- Processed payments accurately for permits, registrations, and city services.
- Balanced cash drawer and reconciled daily receipts.
- Responded to customer inquiries regarding fees, schedules, and account transactions.
- Entered payment information into point-of-sale and municipal systems.
- Issued receipts, refunds, and account adjustments following city procedures.
- Maintained organized records for cash handling and transaction documentation.
- Supported front desk operations by directing customers to appropriate departments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Homeland Secutity - Homeland Security
High School Diploma
Skills
Reception management
File organization
Multi-line phone operation
Appointment setting
Mail handling
Document scanning and digitization
Document management
Appointment scheduling
Calendar management
Visitor access management
Confidential information management
Call handling
Visitor assistance
Maintenance tracking
Customer service
Timeline
Receptionist Administrator
Bender CCP
04.2023 - CurrentRead More
Customer Service Representative
CRLaurence
08.2013 - 08.2021Read More
Cashier/Recepcionist
City of Lynnwood
05.2009 - 10.2014Read More
ICDC College
Homeland Secutity from Homeland Security
Read More
South Gate High School
High School Diploma
Read More