Efrain Arce
Horizon City,TX
Summary
Proven professional with experience at USPS, adept in problem-solving and confidentiality awareness. Excelled in ensuring reliable mail delivery under challenging conditions and resolving complex benefits issues, boosting employee satisfaction. Demonstrates exceptional adaptability and a strong commitment to meeting deadlines, enhancing team efficiency and service quality.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
City Mail Carrier
USPS
El Paso, TX
05.2021 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Benefits Specialist
Emergence Health Network
El Paso, TX
01.2014 - 12.2020
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Education
Associate Of Business Administration - Business
UTEP
El Paso, TX12.2017
Bachelor Of Business Administration - Business Administration
Universidad De Las Americas
Puebla, México 08.2011
Skills
- Reliability and punctuality
- Load planning
- Adherence to deadlines
- Safe driving
- Proper lifting techniques
- Memory retention
- Confidentiality awareness
- Reading comprehension
- Problem-solving abilities
- Adaptability and flexibility
- Physical strength
- Self motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
City Mail Carrier
USPS
05.2021 - Current
Benefits Specialist
Emergence Health Network
01.2014 - 12.2020
Associate Of Business Administration - Business
UTEP
Bachelor Of Business Administration - Business Administration
Universidad De Las Americas