Efrata Wondimtsega
Lynnwood,WA
Summary
Dynamic and reliable driver with a clean driving record and extensive experience at Via Zip Shuttle Community Transit. Proven ability to enhance customer satisfaction through effective communication and route optimization. Skilled in defensive driving and safety protocols, ensuring timely and safe transportation while maintaining a flexible schedule.
Overview
10
10
years of professional experience
Work History
Driver
Via Zip Shuttle Community Transit
Everett, WA
02.2025 - Current
- Ensured timely and safe transportation of passengers to designated locations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with dispatch to optimize route efficiency.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Driver
Ride-sharee
Seattle, WA
02.2023 - Current
- Monitored traffic patterns to adjust routes for minimal delays.
- Implemented safety protocols, reducing incidents during transport operations.
- Led initiatives to improve customer satisfaction through enhanced service quality.
Cleaner
ABM Industrial Services
Seattle, WA
04.2020 - 01.2023
- Ensured adherence to safety protocols while performing cleaning tasks across various facilities.
- Operated industrial cleaning equipment, enhancing efficiency and cleanliness standards.
- Trained new staff on proper cleaning techniques and safety guidelines.
- Conducted routine inspections to maintain cleanliness and identify areas for improvement.
- Implemented best practices for waste disposal and recycling initiatives within the workplace.
- Collaborated with team members to develop efficient workflows for daily cleaning operations.
- Monitored inventory levels of cleaning supplies and requested replenishments as needed.
- Resolved customer concerns regarding cleanliness promptly, ensuring high satisfaction levels.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Waiters
Zagol Ethiopian Restaurant
Seattle, WA
02.2016 - 03.2020
- Provided exceptional customer service to enhance dining experience.
- Took and processed orders using POS system efficiently.
- Coordinated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Assisted in menu recommendations based on customer preferences.
- Trained new staff on restaurant protocols and service standards.
- Handled cash transactions accurately and reconciled daily sales.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Education
High School Diploma -
Kia - Med Medical College
Addis Ababa, Ethiopia 08-2013
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Safe driving practices
Punctual and reliable
Flexible schedule
Defensive driving
Safety protocols
Vehicle inspection
Route planning
Driving in adverse conditions
Vehicle inspections
Traffic law observation
Commercial driving
Timeline
Driver
Via Zip Shuttle Community Transit
02.2025 - Current
Driver
Ride-sharee
02.2023 - Current
Cleaner
ABM Industrial Services
04.2020 - 01.2023
Waiters
Zagol Ethiopian Restaurant
02.2016 - 03.2020
High School Diploma -
Kia - Med Medical College