Summary
Overview
Work History
Education
Skills
Military Academies Attended
Timeline
Generic

ERNESTO GARCIA

San Antonio,TX

Summary

Dynamic IT professional with extensive experience at Pentagon Federal Credit Union, excelling in incident resolution and network troubleshooting. Proven track record in managing Active Directory and leading successful workstation deployments. Adept at utilizing Microsoft PowerShell for automation, while fostering collaboration and communication across teams to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Data Center Network Operator II

Valero Energy
09.2023 - 03.2025
  • Extensive use of MS Active Directory for the purpose of unlocking and resetting accounts.
  • Use of Microsoft PowerShell scripting to increase ROM size and create server snapshots.
  • Substantial use of (SMAX), creating over 950 tickets. System Service Management Automation X agent.
  • Extensive use of Web Dec, confirm identity of employee remote to profile to add or remove software, provide BitLocker support.
  • Use of Cisco Finesse Call Manager, conference bridge support for engineers, and voice mail.
  • System Center Operations Manager (SCOM) is a cross-platform data center monitoring system for operating systems and hypervisors. It utilizes a single interface that displays state, health, and performance information for computer systems.

Workforce Technology Tech I

Pentagon Federal Credit Union
San Antonio, TX
04.2018 - 09.2023
  • Team lead deployed over 600 workstations.
  • Patched over 500 network ports to Cisco switch, additionally provided network support, toning, tracing and naming open ports.
  • Assisted with IDF buildout, providing security support and installing Cisco switches.
  • Provided iPhone support for initializing and installing MS Outlook O365.
  • Knowledge of Service Now: completed over 1,456 tickets.
  • Provide IT Monday briefing for New Employee Orientation for over 2,000 employees.
  • Open and facilitate support calls with third-party providers.
  • Create, monitor, and troubleshoot scheduled jobs.
  • Resolve incidents independently and assist with complex incident troubleshooting and resolution.
  • Extensive use of USMT for migration of data from old computers to new.
  • Exceptional use of AD and SCCM for the purpose of imaging new computer systems.
  • 2 years of experience with first-level administration and troubleshooting of Windows Servers, VMware vSphere, and Telecom Circuits.
  • 10 years of experience in a Technology or Network Operations Center in a large enterprise environment.

Digital Workplace Desktop Support

Andeavor
San Antonio, TX
01.2017 - 10.2018
  • Corporate office, imaged over 800 computer systems, installing and configuring software and setting up new users. Team total 6,890.
  • Exceptional use of SCCM, adding and removing systems to proper OU groups.
  • Daily use of Active Directory, removing and adding computer systems and remotely placing users into secure account groups, enforcing security policies for all computers.
  • Substantial use of Service Now, tracking tickets and work assignments.
  • MS Office 365 Admin provides support for assigning and maintaining end-user accounts.
  • Extensive use of Bomgar and remote desktop services providing exceptional remote end-user support to internal and external users in Arizona, California, Alaska, Canada, and Singapore.
  • Travel Migration Team provided physical IT refinery migration support to Mandan, ND, Carson, Wilmington, CA, and Anacortes, WA. El Paso, TX. Imaged, configured and installed over 4,890 (team total).

Desktop Support

Visionworks | HVAC Inc.
San Antonio, TX
12.2014 - 01.2017
  • Corporate Office Served as lead technician during server decommission, completing 100% inventory of 837 hard drives and cases, prepping systems for end of life cycle.
  • Significant knowledge of Electronic Medical Records and Crystal database reporting system.
  • Remotely installed over 300 Ingenico credit card devices for improved credit card security.
  • Substantial use of SCCM, Microsoft System Center Service Manager.
  • Imaged over 300 Lenovo laptops and desktops and provided user support to 2,000 corporate personnel.
  • Extensive use of Active Directory re-setting passwords, adding users to company software groups, managing organizational unit structure, providing account management and security.
  • Remote installation of Citizen Receipt, HP and Kyocera report, receipt printers and Fujitsu network and USB scanners.
  • Encrypted servers with McAfee and Symantec endpoint encryption software.
  • Configured and installed over 1500 HP, Wyse, Neo Point thin clients.
  • Extensive use of Service Now to assign and resolve end-user computer and software issues.
  • Configured more than 56 OPTOS optical coherence tomography, eye imaging desktop computers with secure email capabilities.
  • Provided weekly audio and video support for Blue Jeans conferences and meetings.
  • Project lead coordinated and documented the disposal of 975 hard drives.

Education

WIN-T switching architecture -

General Dynamics
01.2005

Intelligence Analyst -

St. Petersburg College
FL
01.2004

Advanced Non-Commissioned Officer Senior Management Course Phase II -

01.2004

ATM-FDC Switch Operator Maintainer Course -

01.2004

Basic Non-Commissioned Officer Mid-Level Management Phase II -

01.2002

Advanced Non-Commissioned Officer Senior Management Course Phase I -

01.2002

Network Switching System Course Phase II -

01.1999

Network Switching System Course Phase I -

01.1998

Primary Leadership Entry Level Management Course -

01.1993

High School -

Alice High School
Alice, Texas
01.1987

Skills

  • Active directory management
  • Microsoft PowerShell scripting
  • Incident resolution
  • System Center Operations Manager expertise
  • Cisco Call Manager administration
  • Network troubleshooting

Military Academies Attended

  • Primary Leadership Entry Level Management Course, 1993
  • Network Switching System Course Phase I 31F10, 1998
  • Network Switching System Course Phase II 31F10 (Honor Grad), 1999
  • Basic Non-Commissioned Officer Mid-Level Management Phase II, 2002
  • Advanced Non-Commissioned Officer Senior Management Course Phase I, 2002
  • Advanced Non-Commissioned Officer Senior Management Phase II, 2004
  • ATM-FDC Switch Operator Maintainer Course 31F, 2004

Timeline

Data Center Network Operator II

Valero Energy
09.2023 - 03.2025

Workforce Technology Tech I

Pentagon Federal Credit Union
04.2018 - 09.2023

Digital Workplace Desktop Support

Andeavor
01.2017 - 10.2018

Desktop Support

Visionworks | HVAC Inc.
12.2014 - 01.2017

WIN-T switching architecture -

General Dynamics

Intelligence Analyst -

St. Petersburg College

Advanced Non-Commissioned Officer Senior Management Course Phase II -

ATM-FDC Switch Operator Maintainer Course -

Basic Non-Commissioned Officer Mid-Level Management Phase II -

Advanced Non-Commissioned Officer Senior Management Course Phase I -

Network Switching System Course Phase II -

Network Switching System Course Phase I -

Primary Leadership Entry Level Management Course -

High School -

Alice High School

Similar Profiles

CREATE PROFILE
ERNESTO GARCIA