Eglys Matos Pujols
Bronx,NY
Summary
Bilingual Community Health Worker with 4+ years of experience in patient advocacy, intake, and care coordination. Skilled in trauma-informed support, Medicaid/Medicare processes, and EHR documentation. Recognized for building trust with diverse populations, improving access to healthcare and social services, and delivering results in high-volume, fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Worker
CareCollab
New York, NY
08.2025 - Current
- Advocate for 50+ clients monthly, addressing health, behavioral health, and social service needs.
- Coordinate care transitions between clinical teams and community resources to reduce service gaps.
- Conduct outreach and education in English and Spanish to improve patient engagement and program participation.
Intake Specialist
CareCollab
New York, NY
03.2025 - 08.2025
- Screened and verified eligibility for healthcare and social service programs for underserved communities.
- Provided compassionate, trauma-informed enrollment support in English and Spanish.
- Streamlined EHR documentation, reducing intake processing time by 15%.
- Collaborated with clinical teams to ensure seamless service continuity and patient follow-up.
Patient Representative
Sun River Health
Bronx, NY
09.2021 - 02.2025
- Managed eligibility verification, prior authorizations, and Medicaid/Medicare billing.
- Resolved 80+ patient inquiries daily with a 95% satisfaction rating.
- Educated patients on coverage options, improving insurance literacy and reducing care gaps.
- Recognized by management for accuracy, professionalism, and dedication to equitable access.
Executive Assistant (Part-Time)
CUNY Hostos Community College
Bronx, NY
06.2020 - 08.2022
- Supported senior administrators with scheduling, budget tracking, and communications.
- Coordinated 10+ campus wellness events connecting 500+ students with health and social services.
- Trained and supervised part-time assistants, improving efficiency with new tracking systems.
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NY01.2024
Associate of Arts and Sciences - Psychology
CUNY Hostos Community College
Bronx, NY01.2022
Skills
- Patient Advocacy & Support
- Intake & Eligibility Verification
- Case Management
- Trauma-Informed Care
- Medicaid/Medicare & Insurance Billing
- Healthcare Administration
- EHR Documentation
- Microsoft Office Suite
- Client Database Management
Certification
- HIPAA, Privacy, Security, and Healthcare Compliance – Certified in safeguarding protected health information (PHI), ensuring regulatory compliance, and implementing privacy and security best practices in healthcare settings. Issued by: SOMOS Social Care Network - July 2025.
- Mandated Reporter – Licensed as a Mandated Reporter for identifying and reporting suspected child abuse, neglect, and vulnerable adult maltreatment in accordance with state and federal laws. Issued by: New York State of Children and Family Services - February 2025.
- Trauma-Informed Care – Certified in Trauma-Informed Care principles, specializing in recognizing trauma impacts and delivering sensitive, empowering support to promote healing and resilience. Issued by: SOMOS Social Care Network- July 2025.
Motivational Interviewing – Trained and certified in Motivational Interviewing techniques to facilitate client-centered behavior change, enhance engagement, and support positive health outcomes. Issued by: SOMOS Social Care Network- July 2025.
Languages
Spanish (Native/Bilingual)
English (Native/Bilingual)
Timeline
Community Health Worker
CareCollab
08.2025 - Current
Intake Specialist
CareCollab
03.2025 - 08.2025
Patient Representative
Sun River Health
09.2021 - 02.2025
Executive Assistant (Part-Time)
CUNY Hostos Community College
06.2020 - 08.2022
Associate of Arts and Sciences - Psychology
CUNY Hostos Community College
Bachelor of Arts - Psychology
Lehman College