Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Shift Manager
Eastern Nights Cafe
Queens , NY
12.2023 - Current
Promoted positive working environment by encouraging team collaboration.
Resolved customer complaints promptly and professionally.
Maintained accurate records of customer orders and sales.
Supervised staff in providing excellent customer service to patrons.
Organized daily shift schedules for employees.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Restaurant Hostess
Mediterranean Grille
Queens, NY
11.2022 - 11.2023
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Verified accuracy of orders before delivering them to customers' tables.
Assigned seating arrangements based on customer preferences and restaurant policies.
Monitored dining room activity to ensure all guests were receiving optimal service.
Greeted customers and escorted them to their tables.
Customer Service Representative
Vodafone
Alexandria, Egypt
01.2020 - 06.2022
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed strong relationships with customers by providing personalized assistance and support.
Identified opportunities for upselling additional products or services based on customer needs.
Conducted regular follow-up calls with customers after resolving their issues.
Developed positive relationships with customers through friendly interactions.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Medical Radiologic Technology
LaGuardia Community College of The City University of New York
Long Island City, NY
01-2027
Skills
Data Entry
Scheduling
Inbound and Outbound Calling
Sales expertise
Microsoft Office Suite
Administrative Support
Retail sales customer service
Guest experiences
Operational standards
Customer interaction
Email and phone orders
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Shift Manager
Eastern Nights Cafe
12.2023 - Current
Restaurant Hostess
Mediterranean Grille
11.2022 - 11.2023
Customer Service Representative
Vodafone
01.2020 - 06.2022
Bachelor of Science - Medical Radiologic Technology
LaGuardia Community College of The City University of New York
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