Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ehab Sabry

Queens,New York

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Shift Manager

Eastern Nights Cafe
Queens , NY
12.2023 - Current
  • Promoted positive working environment by encouraging team collaboration.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of customer orders and sales.
  • Supervised staff in providing excellent customer service to patrons.
  • Organized daily shift schedules for employees.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.

Restaurant Hostess

Mediterranean Grille
Queens, NY
11.2022 - 11.2023
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Greeted customers and escorted them to their tables.

Customer Service Representative

Vodafone
Alexandria, Egypt
01.2020 - 06.2022
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Science - Medical Radiologic Technology

LaGuardia Community College of The City University of New York
Long Island City, NY
01-2027

Skills

  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling
  • Sales expertise
  • Microsoft Office Suite
  • Administrative Support
  • Retail sales customer service
  • Guest experiences
  • Operational standards
  • Customer interaction
  • Email and phone orders

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Shift Manager

Eastern Nights Cafe
12.2023 - Current

Restaurant Hostess

Mediterranean Grille
11.2022 - 11.2023

Customer Service Representative

Vodafone
01.2020 - 06.2022

Bachelor of Science - Medical Radiologic Technology

LaGuardia Community College of The City University of New York
Ehab Sabry