Ericka Hoffman
Gainesville,FL
Summary
Hello, my name is Ericka Hoffman and I am looking for a secondary job for supplemental income while on my gap year. I plan on studying at the University of Florida to obtain a bachelors in public relations. I am passionate about promoting lasting customer satisfaction by delivering quality service and proficient in customer service best practices.
Overview
3
3
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
Assistant
Sew What Screen Printing And Embroidery
12.2021 - Current
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Teacher Cadet
Levy County Schools Foundation
01.2022 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Used the semester position as a learning opportunity.
Food Handler/Cashier
Ralph's Burger House
04.2021 - 04.2022
- Provided prompt, friendly service while accurately fulfilling food orders.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Chiefland Middle High School
Chiefland, Florida05.2023
No Degree -
The University of Florida
Gainesville, FloridaNo Degree - Political Science
The College of Central Florida
Ocala, FloridaSkills
- Effective Communication
- Multitasking
- Problem Solving
- Telephone Etiquette
- Social Media Savvy
- Data Entry
- Microsoft Office Suite
- Complaint Handling
Hobbies
As a teenager in Gainesville, my hobbies include line dancing at Vivid Music Hall and olympic weightlifting. I also love photography and volunteering with Publix or National Beta Club as an alum.
Timeline
Customer Service Staff
Publix Supermarkets
02.2023 - Current
Teacher Cadet
Levy County Schools Foundation
01.2022 - 05.2022
Assistant
Sew What Screen Printing And Embroidery
12.2021 - Current
Food Handler/Cashier
Ralph's Burger House
04.2021 - 04.2022
High School Diploma -
Chiefland Middle High School
No Degree -
The University of Florida
No Degree - Political Science
The College of Central Florida