Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eiby Martinez

Farmer,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

19
19
years of professional experience

Work History

Part Time Manager Lead

Lane Bryant
11.2021 - Current
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.

Manager, Ims associate

Wal-Mart
11.2013 - 01.2018
  • Duties: picking merchandise from the warehouse prepare for stocking and .pre-inventory
  • Also any warehouse routine and auditing
  • Starting position as Accountant associate duties: where resetting cashier’s drawers research any long/shorts on any registers
  • Issues loans, order money from the bank
  • Make large amounts of deposits and count large amount of money
  • Enter data into system also filing research and documents.
  • ending position customer service manager over cashiers and over see customers needs towards complaints or any issues that arises

Manager

Baja Auto Insurance, Niermmen Noorani
05.2012 - 09.2012

Insurance Agent

IRS USA Inc
02.2011 - 07.2011
  • Duties: offered customer service towards there policy needs, answer phones, sold auto policies, issue quotes, sold home insurance, processes all types of payments by operating credit card machine and through the computer, deposit money on the daily basis filed or uploaded documents
  • Personnel plus, inc 12052 E
  • Imperial Hwy ste
  • 200 Norwalk, CA 90650 PH# 972-224-8470 Manger: Luis this temporary agency works with WNA which is located at 2155 West Longhorn Drive Lancaster, TX 75134
  • My job was to pack boxes full of merchandise for example cups and straws also maintain my area clean made sure boxes had there labels and to load the printing machines with cups
  • Started to work there Nov.28,2011 through Jan.6,2012 this was only a temporary job stated from Juan the HR manager at WNA
  • Originally hired by procura staffing temp agency
  • Experience with general office, accounting, record maintenance, and invoice reconciliation, generation of reports and securing of cash deposits
  • Also create loads and labels for merchandise, attend truck drivers with schedule pickups and experience with the warehousing routine
  • Fred loya insurance
  • 4230 LBJ Freeway ste
  • 160 Dallas, TX 752544 Ph:# 972

Manager

Edith Flores
04.2008 - 02.2011
  • Insurance agent duties where offer customer service towards their auto or home policies, answer phones make appointments, sold home or auto policies
  • Collected payments, made phone call reminders
  • Faxed, emailed, filed documents
  • Also made daily deposits and office procedures.

Manager

Wal-Mart, Scott Zuniga
01.2006 - 05.2007
  • A cashier ,customer service, stock, supervised work area, assemble items for customers, unloaded truck of merchandise for the garden center(plants) also have experience in fork lift driving
  • Point of sale experience with consistent customer interaction
  • Processes customer sales transactions and all types of payment by operating cash register and all applicable equipment.

Manager

FFE, Frozen Food Express, Jason Williams
10.2005 - 12.2005
  • Jobs were Issuing P.O'S, helped truck driver’s get trailer up and running after stuck out in the road, and in putting data to computer which every thing was done by phone
  • I was let go due to some errors that were input wrong in the computer I was give a few chances but never classes for what I was told to do
  • I would be a great candidate for your company, due to my experience in customer service for 4 years
  • Also due to my communication skills, knowledge in how to listen to customers in their needs and given or offer a solution to there problems.

Education

Technology

Lincoln Technical Ins
2006

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Franklin D. Roosevelt high school
2004

Skills

  • Ten key calculator
  • Consultative Selling Techniques
  • Printer, fax machine, phones, computers
  • Coin sorting machine
  • Teller mate
  • Sales Expertise
  • Windows 98/2000, XP, vista
  • As 400
  • Windows excel
  • Customer Relations
  • Database Maintenance
  • Good Listening Skills

Languages

Spanish
Native or Bilingual

Timeline

Part Time Manager Lead

Lane Bryant
11.2021 - Current

Manager, Ims associate

Wal-Mart
11.2013 - 01.2018

Manager

Baja Auto Insurance, Niermmen Noorani
05.2012 - 09.2012

Insurance Agent

IRS USA Inc
02.2011 - 07.2011

Manager

Edith Flores
04.2008 - 02.2011

Manager

Wal-Mart, Scott Zuniga
01.2006 - 05.2007

Manager

FFE, Frozen Food Express, Jason Williams
10.2005 - 12.2005

Technology

Lincoln Technical Ins

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Franklin D. Roosevelt high school

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