Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eiko Kelly

Jonesboro,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and Hardworking

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ANLS
Atlanta, GA
10.2023 - Current
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Mentored junior team members and managed employee relationships.
  • Led on- and off-site customer support teams across multiple time zones.

Hostess

Longhorn
Atlanta, GA
04.2022 - 09.2023
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Informed patrons of establishment specials and promotions.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Took beverage orders and served drinks during peak meal times.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Education

High School Diploma -

Will C. Wood High School
Vacaville, CA
08-2022

Skills

  • Consultative Sales
  • Appointment Scheduling
  • Call Management

Timeline

Customer Service Representative

ANLS
10.2023 - Current

Hostess

Longhorn
04.2022 - 09.2023

High School Diploma -

Will C. Wood High School
Eiko Kelly