Eilaria Vasquez

I work a walk up window in the rotunda for the vehicle services section where I provide customer service to the general public as well as business owners with different vehicle related transactions. I take cash, credit card, check, and money order transactions in person at the walk up window as well as payments that have been mailed in. I audit paperwork with great attention to detail for completeness and accuracy. I highlight any errors and type up rejection letters for the customers. The bulk of my duties is data entry on a computer and scanning and shredding documents with sensitive information.

I make phone calls to customers and file paperwork in alphabetical order.

I answer questions and relay information as well as hand out documents with information to help customers be successful as well as set appointments. I have continous training on many job related topics. I work independently and as a team, I attend weekly staff meetings and help with the set up of potlucks and luncheons.

My skill sets are:

Ten plus years experience with customer service.

Ten plus years experience with cash handling.

Great attention to detail.

Accurate data entry.

Experience with sensitive and private information.

Two years and 3months of working with state laws and statutes, at the Department Of Revenue.

• Worked as a customer service representative for 2 years and advanced to store manager for 10 years
• Responsibilities included scheduling, onboarding, offboarding, ordering inventory, production, fruit prep, stocking, cleaning, customer service, day end reporting, as well as balancing the cash register, taking deposits to the bank, and deliveries.