Eileen Chen
Fort Mill,South Carolina
Summary
Multilingual student with a proven track record at High School, adept in customer service and office software. Excelled in adapting to high-volume environments, enhancing guest relations, and streamlining take-out processes. Skilled communicator and team collaborator, consistently resolving guest concerns efficiently.
Overview
2
2
years of professional experience
Work History
Hostess
Tsuki Japanese Steakhouse
01.2023 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
Hostess
Fuji Japanese Steakhouse
06.2022 - 01.2023
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Education
High School Diploma -
06.2024
- Completed AP course in World History Modern
- Completed Desktop Publishing, Workplace Communication, Entrepreneurship, and Marketing in High School
- Completed Dual Enrollment Courses in ECON221, FINA369, ACCT225, ACCT226, ENGL101, POLI201, HIST112, ENGL102, ECON222, FINA341, ARTS102
- 4.9 GPA
- Ranked in Top 10% of class
- A/B Honor Roll
Skills
- Customer Service
- Computer Skills
- Communication Skills
- Bilingual Skills
- Teamwork
- Reliable and Trustworthy
- Cash handling
- Phone etiquette
- Active listening
- Reservation Coordination
- Flexible and Adaptable
Hobbies
- Reading
- Drawing
- Writing
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Hostess - Tsuki Japanese Steakhouse
01.2023 - Current
Hostess - Fuji Japanese Steakhouse
06.2022 - 01.2023
Indian Land High School - High School Diploma,
Similar Profiles
Jonah ThanasiuJonah Thanasiu
Barback/Carryout at Nagoya Japanese Steakhouse and SushiBarback/Carryout at Nagoya Japanese Steakhouse and Sushi
Sandy WillisSandy Willis
Restaurant Hostess at Kyoto Japanese SteakhouseRestaurant Hostess at Kyoto Japanese Steakhouse
Daniel YakobsonDaniel Yakobson
Server at Ginza Japanese Steakhouse & Sushi BarServer at Ginza Japanese Steakhouse & Sushi Bar