Eileen Claus
Fort Dodge,IA
Summary
Dynamic professional with over 25 years of experience in fast-paced production environments, demonstrating a proven track record of efficiency and leadership. Expertise in Mac OS operating systems exceeds a decade, highlighting strong technical acumen and adaptability to evolving technologies. More than seven years in leadership roles have consistently delivered exceptional results through strategic team management and innovative problem-solving. Comprehensive knowledge of medical systems, including EPIC, further enhances the ability to drive operational excellence across diverse settings.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Direct Support Professional
LifeWorks
Fort Dodge, IA
08.2024 - Current
- Provided direct assistance to individuals with disabilities, enhancing daily living skills and independence.
- Developed personalized care plans to address individual needs and preferences of clients.
- Collaborated with multidisciplinary teams to implement therapeutic activities promoting social engagement.
- Trained and mentored new staff on best practices in client support and safety protocols.
- Advocated for clients' rights, ensuring access to necessary resources and services within the community.
- Monitored client progress, documenting changes and communicating effectively with families and stakeholders.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted disabled clients to support independence and well-being.
Environmental Services Housekeeper
Sisters
Humboldt, IA
05.2021 - 08.2024
- Maintained cleanliness and sanitation in rooms, common areas, and restrooms.
- Operated cleaning equipment effectively to ensure high standards of hygiene.
- Assisted in inventory management of cleaning supplies and materials.
- Implemented efficient cleaning schedules to optimize workflow and service quality.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Health Unit Coordinator
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
03.2016 - 03.2021
- Coordinated patient admissions and discharges, ensuring smooth transitions within healthcare facility.
- Managed electronic health records systems, maintaining accuracy and confidentiality of patient information.
- Scheduled appointments and communicated with interdisciplinary teams to enhance patient care experience.
- Supported nursing staff by organizing supplies and equipment, improving workflow efficiency in unit operations.
- Utilized knowledge of medical systems, particularly Epic, to support healthcare delivery and patient management.
Test Operator 11
Benchmark
Rochester, Minnesota
08.2013 - 11.2015
- Collaborated with cross-functional teams to assemble and test medical and military electronic devices, adhering to strict quality standards.
- Conducted thorough inspections and quality assurance tests to uphold operational standards.
- Validated operations at multiple workstations on different assembly lines to ensure workflow continuity.
- Performed precise soldering of electronic components onto computer boards to support product assembly.
- Oversaw all duties during unsupervised overnight shifts, demonstrating reliability and self-sufficiency in operations.
Test Operator 11
Express
Rochester, Minnesota
02.2012 - 08.2013
- Assemble Medical and Military Electronic devises
- Follow all strict procedures to test equipment and inspect for quality assurance
- Signed off in multiple work stations on several different assemble lines
- Solder components onto a computer board
- Work unsupervised overnight shift
Food Service Worker for Mayo Clinic
Manpower
Rochester, Minnesota
05.2012 - 08.2012
- Prep and serve food
- Clean work area
- Stock and prepare for following day
Imposition Mac Operator/ Plater/Pre-press Dept.
Schmidt Printing
Byron, Minnesota
08.1984 - 02.2010
- Proficient with PDF Files, In Design, Quark, Preps, Illustrator Scanners color management
- Volunteered for process improvement teams who problem solved to improve company procedures
- Worked unsupervised and cross trained in production areas including production control and scheduling
- Implemented an easy step-by-step process to make a plate that reduced overtime for department
- Trained and created cheat sheet for all new employees that were hired for night shift in prep department
- Worked very close with all night supervisors on problem solving issues to get them resolved
- Called customer service representative or sales representative when needed to get them involved
- Enjoyed the challenge and responsibility of making decisions that improved the company
- Enjoyed working in the team atmosphere and working with the program technician on testing new product
- Rebooted Prinergy and Creo servers, and maintained and cleaned processors, printers and Creo
Education
Certificate - Health Unit Coordinator
Rochester Community College
Rochester, Minnesota05-2015
Associate of Applied Science - Business Administration
Minnesota School of Business
Rochester, Minnesota03-2013
Skills
- Decision-making support
- Client transportation
- Recreational activities
- Patient management
- Progress documentation
- Daily living support
- Active listening
- Positive reinforcement
- Record keeping
- De-escalation techniques
- CPR/AED
- Household cleaning
- Bedside care
- Laptop and tablet operation
- Filing and data archiving
- Task prioritization
- Professionalism
Certification
- Certified Tourism Ambassador December 2011
- Certified IPC-A-610 and JSTD 001-CIS December /January 2013
COMMUNITY INVOLVEMENT
Salvation Army, Customer Service Assistant, Rochester, Minnesota, 2011-08, 2011-09, Sort inventory, Customer service, advise and answer questions on products, etc.
Timeline
Direct Support Professional
LifeWorks
08.2024 - Current
Environmental Services Housekeeper
Sisters
05.2021 - 08.2024
Health Unit Coordinator
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
03.2016 - 03.2021
Test Operator 11
Benchmark
08.2013 - 11.2015
Food Service Worker for Mayo Clinic
Manpower
05.2012 - 08.2012
Test Operator 11
Express
02.2012 - 08.2013
Imposition Mac Operator/ Plater/Pre-press Dept.
Schmidt Printing
08.1984 - 02.2010
Associate of Applied Science - Business Administration
Minnesota School of Business
Certificate - Health Unit Coordinator
Rochester Community College