Eileen Cruz
Jacksonville,FL
Summary
Dedicated Mental Health Counselor with 10 years of experience working with patients who have a dual diagnosis. Provided evidenced based therapy to diverse populations, specializing in cognitive-behavioral therapy, trauma informed care and crisis intervention. Experienced in developing individualized treatment plans and working collaboratively within multidisciplinary teams. Extensively trained in diagnosis and treatment of personality disorders, behavioral disorders and learning disabilities. Worked well in clinic-based or provider-based practices and with internal and external stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DUI Educator
Northeast Florida Safety Council
05.2022 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing
professional growth while maintaining high quality care standards. - Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
Lead Batterers Intervention Facilitator
Stop Inc.
08.2017 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Supervise, train and evaluate new facilitators.
Facilitate female and male groups by teaching skills on how to manage negative emotions. - Implementing therapeutic techniques to assist w th behavior change.
Complete enrollments, orientation, intake and domestic violence and substance abuse assessments. - Evaluated participant progress through ongoing assessments to ensure mastery of course objectives
before concluding each session. - Drove dispute resolutions using effective problem-solving and by guiding mutual understanding
of opposing viewpoints.
Program Manager
Gateway Foundation Rehab Centers
10.2023 - 06.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Clinical Supervisor
Gateway Foundation Rehab Centers
04.2023 - 06.2024
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Developing individualized treatment plans and worked collaboratively within multidisciplinary teams. work in mental health, social services and substance abuse field.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Lead and directed team of 10 clinical personnel and support staff.
- Facilitated the implementation of new evidence-based practices within the therapeutic team, resulting in improved treatment outcomes.
- Led quality improvement projects, resulting in reduction of medication errors and increased patient safety.
Education
Master of Arts - Mental Health Counseling
Webster University
Jacksonville, IL06.2017
Skills
- Clinical Staff Management
- Patient Assessments
- Progress Monitoring
- Reporting Requirements
- Process Improvements
- Individual and group therapy
- Cognitive-behavioral therapy (CBT)
- Motivational Interviewing
- Trauma-informed care
- Problem solving skills
- Crisis intervention and management
- Psychoeucation
- Patient assessment and risk management
- Effective Communication
- Suicide Risk Assessment
Certification
Provisional Mental Health Clinician- PMH 2038
Certified Masters Level Addiction Professional- MCAP 0100957
Certified International Reciprocity Consortium ICADC 0000059
CPR/AED
Languages
Spanish
Professional Working
Timeline
Program Manager
Gateway Foundation Rehab Centers
10.2023 - 06.2024
Clinical Supervisor
Gateway Foundation Rehab Centers
04.2023 - 06.2024
DUI Educator
Northeast Florida Safety Council
05.2022 - Current
Lead Batterers Intervention Facilitator
Stop Inc.
08.2017 - Current
Master of Arts - Mental Health Counseling
Webster University
Provisional Mental Health Clinician- PMH 2038
Certified Masters Level Addiction Professional- MCAP 0100957
Certified International Reciprocity Consortium ICADC 0000059
CPR/AED
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